Customer Support Manager
Customer Support Manager
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Job Alert
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Job Description
We are Hiring
Customer Support Manager
Salary: Upto 24000
Experience: Min. 3 Year
Education Any graduate
Company Type Manufacturing
Location: Haripar Pad Kalavad road Rajkot
Interested candidates can share their CV on
Call onfor more details
Job Overview
We are seeking a dedicated and skilled Customer Support Manager to join our team in Rajkot. This midlevel fulltime position is essential for driving customer satisfaction and support within our company. The ideal candidate will possess excellent communication skills a passion for helping others and the ability to manage and lead a team effectively.
Qualifications and Skills
- Excellent communication skills (Mandatory skill) are vital to effectively interact with customers and team members ensuring clear and concise information exchange.
- Problemsolving abilities are required to identify issues promptly and develop effective solutions to enhance customer satisfaction.
- Empathy towards customers demonstrating a genuine concern for customer needs and emotions is crucial in building trust and loyalty.
- Leadership skills to motivate and guide the customer support team setting a strong example for colleagues and subordinates.
- Time management skills including the ability to prioritize tasks efficiently and meet deadlines consistently are essential.
- Conflict resolution skills to manage and resolve disputes effectively while maintaining positive customer interactions.
- Technical knowledge to support customers with inquiries related to our products and services ensuring accurate and helpful responses.
- Customer relationship management skills to foster and maintain positive relationships with our valued clients and customers enhancing their loyalty and satisfaction.
Roles and Responsibilities
- Manage and lead the customer support team setting performance goals and monitoring progress to ensure exceptional service delivery.
- Develop and implement customer service policies and procedures to enhance service quality and efficiency.
- Analyze customer feedback and complaints to identify service improvement areas and develop appropriate solutions.
- Coordinate with crossfunctional teams to resolve customer issues promptly and effectively.
- Monitor and report on key performance indicators (KPIs) to track customer service performance and make datadriven decisions.
- Train and mentor customer support staff fostering a positive and collaborative team environment.
- Maintain uptodate knowledge of our products and services to address customer inquiries accurately and efficiently.
- Implement and oversee a customer relationship management system to cultivate lasting relationships with clients.
Required Experience:
Manager
Employment Type
Full-Time
