Team Leader
Team Leader
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1 Vacancy
Job Description
Job description
Team Leader Virtual Assistants
We are looking for a dynamic and resultsdriven Team Leader to oversee our team of Virtual Assistants. In this role you will manage daytoday operations ensure exceptional client satisfaction and foster a positive highperformance work environment. Your leadership will be key in optimizing team performance streamlining processes and driving continuous improvement.
Key Responsibilities
Team Leadership & Management
- Act as the primary point of contact for Virtual Assistants providing guidance and support.
- Lead by example fostering a culture of collaboration growth and accountability.
- Assign tasks strategically to optimize workload distribution and team efficiency.
- Conduct performance evaluations offer constructive feedback and drive team engagement.
Client Care & Relationship Management
- Serve as the main liaison between clients and Virtual Assistants ensuring seamless service delivery.
- Oversee the onboarding of new clients and team members setting clear expectations.
- Develop and refine Standard Operating Procedures (SOPs) for optimal service quality.
- Monitor client interactions and proactively enhance the overall client experience.
Performance Monitoring & Reporting
- Track key performance indicators (KPIs) related to productivity quality and client satisfaction.
- Analyze data to identify trends areas for improvement and optimization opportunities.
- Provide regular reports with insights and recommendations to management.
Work Hours & Location
This is an onsite position and our working hours align with US & UK time zones. Shifts may include:
- 9 AM 7 PM SAST
- 3 PM 12 AM SAST
- 5 PM 3 AM SAST
- 7 PM 4 AM SAST
We are an equal opportunity employer committed to diversity and inclusion. We celebrate differences and welcome applicants from all backgrounds. If youre passionate about leadership client success and operational excellence wed love to hear from you!
To apply send your resume cover letter and/or portfolio to
Job Type: Fulltime
Experience:
- BPO: 3 years (Required)
Location:
- Sandton Gauteng (City of Johannesburg) (Required)
Work Location: In person
Requirements
- Proven work experience as a team leader or supervisor
- Indepth knowledge of performance metrics
- Good PC skills especially MS Excel
- Excellent communication and leadership skills
- Organizational and timemanagement skills
- Decisionmaking skills
- Degree in Management or training in team leading is a plus
Employment Type
Full Time
