Director - Market Strategy and Planning - Growth

JOB SUMMARY

The Director Customer Experience Growth is a key member of the Market Strategy & Planning organization that provides customer and competitive insight and strategy in support of the entire organization with a focus on Growth. The Director will provide insight and strategy support to identify and evaluate opportunities for growth including new brands acquisitions and partnerships. A critical role of the Director will be to understand key questions that are being (or should be) asked by the business teams identify the appropriate approaches and business information sources (including research analytics and thirdparty information) to answer such questions and synthesize data and insights into actionable steps to drive the business forward.

CANDIDATE PROFILE

Education and Experience
MBA preferred
8 years experience in corporate strategy or management/strategy consulting demonstrating progressive career growth and a pattern of exceptional performance
Demonstrated ability in translating consumer insights research and analytics into actionable strategy
Experience supporting transformational strategies for business units
Demonstrated ability to deliver results under difficult conditions particularly when faced with complexity and ambiguity
Demonstrated ability to synthesize business and consumer data from multiple sources into insights with practical application to business needs
Experience applying basic business strategy frameworks (e.g. 3 Cs 4Ps Porters 5 Forces)
Experience using a hypothesisdriven approach to answer a business question and identifying ways to test a hypothesis
Demonstrated quantitative acumen including ability to use excel to conduct basic data analysis; experience working with data / analytics teams
Demonstrated quantitative and analytical skills as well as demonstrated ability to find structure logic and insight in complex business problems to provide meaningful conclusions
Strong project management skills and experience balancing multiple projects or responsibilities simultaneously

CORE WORK ACTIVITIES
Supports Enterprise Strategy

oSupports insight generation synthesis and resulting strategic recommendations that drive customer engagement differentiated brand positioning and impactful marketing strategies and partnerships.
oPartners/advises business leaders as recommendations and strategies are brought to life.
oIn collaboration with senior leaders and business partners identifies and prioritizes highimpact business needs and initiatives in accordance with the customer strategy.
oConnects the dots between insight sources (research analytics third party sources) and business goals to develop and communicate recommendations that inform business strategy and action.

Owns strategy inputs to enterprise Growth work including:

oBuilding thought leadership on the future state of the industry white spaces and where MI has a competitive advantage to grow
oMaintaining robust intelligence on competitive moves and strategy particularly in targeted growth areas
oContribute to due diligence for growth initiatives
oEnabling Marriott to move quickly in new growth initiatives by crisply framing a problem space potential paths and tradeoffs and owning the project from problem definition to final recommendation
oSupporting development of a 35 year strategic vision for growth from a consumer competitive owner and shareholder perspective

Drives excellence in collaboration and communication across the organization
Own pieces of larger enterprise projects developing own workplan and hypotheses identifying data and research to test hypotheses and synthesizing conclusions into a compelling story

Delivering on the Needs of Key Stakeholders
Develops and maintains effective relationships with both internal and external stakeholders
Develops specific goals and plans to prioritize organize and accomplish work on specific projects.
Collaborates with internal partners across the enterprise to develop business strategies based on consumer insights.
Provides expertise on customer needs and industry trends for lodging generally and on specific key initiatives.
Communicates concepts in a clear and persuasive manner that is easy to understand.
Generates and provides accurate and timely results in the form of reports presentations etc.
Demonstrates an understanding of business priorities.

MANAGEMENT COMPETENCIES

Leadership
Communication Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
Leading Through Vision and Values Keeps the organizations vision and values at the forefront of decision making and action.
Managing Change Initiates and/or manages the change process and energizes it on an ongoing basis taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.
Problem Solving and Decision Making Identifies and understands issues problems and opportunities; obtains and compares information from different sources to draw conclusions develops and evaluates alternatives and solutions solves problems and chooses a course of action.
Professional Demeanor Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
Strategy Development Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and of business plans through effective planning organizing and ongoing evaluation processes.

Managing
Building a Successful Team Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization.
Strategy Ensures successful across of business plans designed to maximize customer satisfaction profitability and market share through effective planning organizing and ongoing evaluation processes.
Driving for Results Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates focuses and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

Building Relationships
Customer Relationships Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the companys service standards.
Global Mindset Supports employees and business partners with diverse styles abilities motivations and/or cultural perspectives; utilizes differences to drive innovation engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Strategic Partnerships Develops collaborative relationships with fellow employees and business partners by making them feel valued appreciated and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g. HR Sales & Marketing Finance Revenue Management) to achieve objectives; maintains effective external relations with government business and industry in respective countries; performs effectively as a liaison between locations disciplines and corporate to ensure needed resources are received and corporate strategies are understood and executed.

Generating Talent and Organizational Capability
Organizational Capability Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
Talent Management Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise
Business Acumen Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
Continuous Learning Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learns through their application.
Strategy Knowledge Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage business operations and generate innovative solutions to approach functionspecific strategic work challenges.
Basic Competencies Fundamental competencies required for accomplishing basic work activities.

oBasic Computer Skills Uses basic computer hardware and software (e.g. personal computers word processing software Internet browsers etc..
oMathematical Reasoning Adds subtracts multiplies or divides quickly correctly and in a way that allows one to solve workrelated issues.
oOral Comprehension Listens to and understands information and ideas presented through spoken words and sentences.
oReading Comprehension Understands written sentences and paragraphs in work related documents.
oWriting Communicates effectively in writing as appropriate for the needs of the audience.

The salary range for this position is $125600 to $194900 annually. Marriott offers a bonus program comprehensive health care benefits 401(k) plan with up to 5 company match employee stock purchase plan at 15 discount accrued paid time off (including sick leave where applicable) life insurance group disability insurance travel discounts adoption assistance paid parental leave health savings account (except for positions based out of or performed in Hawaii) flexible spending accounts tuition assistance pretax commuter benefits other life and work wellness benefits and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility waiting period contribution and other requirements and conditions.

The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time with or without notice subject to applicable law.

Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive peoplefirst are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.