Director, Product Operations â Flagship, Premium & Growth
Director, Product Operations â Flagship, Premium & Growth
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1 Vacancy
Job Description
This role will be based in San Francisco Bay Area or New York
At LinkedIn our approach to flexible work is centered on trust and optimized for culture connection clarity and the evolving needs of our business. The work location of this role is hybrid meaning it will be performed both from home and from a LinkedIn office on select days as determined by the business needs of the team.
LinkedIn is looking for an experienced Director of Product Operations Flagship Premium & Growth to scale lead and inspire a team of Product Operations Managers responsible for representing the voice of our members and customers improving the quality of the product experience and ensuring that we are equipped to support new product launches. The team of Product Operations Managers this Director will be leading analyze quantitative and qualitative data consistently communicate product feedback and insights and impact both the product roadmap and support operations experience.
If youre looking to play a key role in improving the end user experience for members and customers were looking for you.
Responsibilities:
Recruit develop and lead a high performing team of Product Operations Managers (POMs) through 1:1 coaching & development.
Maintain a strong team culture of accountability collaboration trust and results.
Represent the Flagship Premium and Growth Product Operations team with key cross functional stakeholders including R&D and Support.
Lead team and product areas with an entrepreneurial and problemsolving mindset acting as the leader and change agent to improve the experience for customers.
Lead Product Quality strategy for team and product areas by defining and implementing strategy leveraging key quality metrics and creating an atmosphere of customer empathy.
Excellent verbal and written communication skills leading the development of highly visible executive summaries and indepth reports on product and customer experience.
Develop and refine metrics to measure and improve performance of the team.
Initiate deliver and execute strategic initiatives for Product Operations and extended team in high priority areas
Qualifications :
Basic Qualifications
Bachelors degree in Business Administration or a related field or equivalent experience
6 years of experience in Product Operations Management Product Specialist Management Consulting Product Management or Customer Experience/Operations
5 years of people management experience
Current working experience in a strategic and analytical leadership role partnering with Product and/or Engineering leaders.
Preferred Qualifications
MBA degree or Masters degree
Experience inspiring developing and leading teams of diverse backgrounds skill sets and tenure
Thrives in ambiguous environments
Strong resultsorientation and direct experience as a leader utilizing data to identify critical trends develop data narrative and influence Product to prioritize recommendations
Experience in a role focused on improving member or customer experience (Voice of Customer/Member).
Experience driving crossfunctional projects with multiple stakeholders.
Experience in gathering business insights and identifying trends from data including combination of data from multiple sources.
Strong analytical and problemsolving experience
Strong relationship and interpersonal skills
Experience influencing crossfunctional teams
Suggested Skills
Coaching
Product Quality
Troubleshooting
SQL
LinkedIn is committed to fair and equitable compensation practices.
The pay range for this role is $176000$276000. Actual compensation packages are based on several factors that are unique to each candidate including but not limited to skill set depth of experience certifications and specific work location. This may be different in other locations due to differences in the cost of labor.
The total compensation package for this position may also include annual performance bonus stock benefits and/or other applicable incentive compensation plans. For more information visit Information :
Equal Opportunity Statement
We seek candidates with a wide range of perspectives and backgrounds and we are proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race color religion creed gender national origin age disability veteran status marital status pregnancy sex gender expression or identity sexual orientation citizenship or any other legally protected class.
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Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process. Examples of reasonable accommodations include but are not limited to:
- Documents in alternate formats or read aloud to you
- Having interviews in an accessible location
- Being accompanied by a service dog
- Having a sign language interpreter present for the interview
A request for an accommodation will be responded to within three business days. However nondisability related requests such as following up on an application will not receive a response.
LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by LinkedIn or (c) consistent with LinkedIns legal duty to furnish information.
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Pursuant to the San Francisco Fair Chance Ordinance LinkedIn will consider for employment qualified applicants with arrest and conviction records.
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No
Employment Type :
Fulltime
Employment Type
Full-time
