Intake Coordinator Bilingual
Intake Coordinator Bilingual
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
An accomplished and prestigious law firm in Glendale CA is seeking a qualified Bilingual Intake Coordinator to join their litigation team. The office is rapidly expanding its team and wants to welcome a new member to be a part of their Fortune 500 team. The ideal candidate will have experience in legal office and personal injury or employment law. This firm prides itself on an office culture that promotes teamwork passion and a fastpaced environment.We are only looking for serious candidates who have experience as an Intake Administrator or who have high volume Intake experience and wish to become an Intake Administrator.
Requirements:
Bilingual (English/Spanish) with full proficiency
23 years of Client Services Coordinator experience
Strong background with performancebased metrics
Salesforce/Litify software experience is a major plus
Resourceful and motivated to solve issues as they arise
Extremely good customer service attitude
Must be Covid Vaccinated
Responsibilities:
Carry out initial client interview with empathy and compassion
Persistently monitor all potential new client inquiries (email internet phone and referrals)
Immediately contact every potential client and establish relationship with client
Follow up with pending inquiries daily
Update logs to reflect status of all potential new clients at all times
Collaborate with Supervisor to complete the initial consultation process
Assist attorneys with administrative tasks related to opening new cases and maintaining databases
Follow instructions of management and perform accordingly
Write emails take notes research cases fax copy and create spreadsheets to track referrals clients and other pertinent information.
Required Experience:
IC
Employment Type
Full Time
