Associate Application Trainer
Associate Application Trainer
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Job Description
Description
The Associate Application Trainer is responsible for the delivery of both onsite and virtual training of Tylers software solutions. The position is clientfacing and requires the application of adult learning knowledge handson instruction and an understanding of courts and justice solutions to achieve desired results.
Responsibilities
Deliver live and virtual training courses covering Tyler software products
Create refine and deliver written materials in support of training initiatives
Assist in the planning and organization of training assignments in line with project deadlines and expectations set forth by management and the client contract
Create and deliver live webinar training covering the new functionality that is developed and delivered in our application release
Curate existing clientfacing documentation ensuring adherence to Tyler brand standards and keeping all documentation current and adapted to the most current release.
Coordinate with client and project team to address specific client needs or requests and to gather unique client information.
Collect compile and report results of training engagements including satisfaction survey results in a Training Completion Report for each client
Facilitate learning using a variety of instructional methods and activities to maintain user engagement
Provide handson practice opportunities through guided exercises and independent practice scenarios
Support and coach users with varying levels of technical proficiency as they gain mastery of the software.
Remediate and guide those who require additional reinforcement of content
Represent the Tyler brand mission and values at all times with clients and fellow employees
Perform other jobrelated duties and responsibilities as may be assigned from time to time
High travel requirement: 7590
Qualifications
BA/BS in Education Communications or another applicable degree required
Previous experience training or onboarding a plus
Foundational knowledge of adult learning theory and the application of learning science required
Ability to learn independently and manage competing priorities while constantly expanding knowledge and skills
Excellent interpersonal skills including verbal and written communication strong customer service instincts and teamwork
A do what it takes approach to solving problems and delivering quality learning experiences
A positive attitude and the ability to calm those around you
Excellent people skills and the ability to build relationships
A strong work ethic and sense of ownership in all efforts
Knowledge of Tylers Enterprise Justice product suite a plus
Knowledge of courts and justice system a plus
Required Experience:
IC
Employment Type
Full Time
