Oracle EPM Service Lead

Please note you must be able to pass security clearance for this role (NPPV 3 due to our clients requirements. To gain this level of clearance you must have been a resident living in the UK for the past 3 years.

About the Role

We are looking for a motivated and dynamic EPM Team Lead who is ready to take the next step in their career to lead our Enterprise Performance Management (EPM) stream within the eNlighten Managed Services team. This role will report directly to the Service Delivery Director.

Due to the successful of our growth strategy within Namos eNlighten Managed Services we are looking to expand our Oracle EPM team.

You will lead our growing EPM Support Team and work closely with our clients assisting them with issue resolution and enhancements to their Oracle EPM products whilst ensuring they are getting the maximum value from their products and achieving demonstrable return on investment.

Amazing customer service comes from our people. They are passionate dedicated and ready to go above and beyond always keeping our customers at the heart of everything they do our personality shines through every time we connect with our customers.

Namos Managed Services is a modern fast paced environment change is a way of life and youll be in the thick of it helping Namos to drive forward its ambitions to be professional experienced and trusted. You must be curious and be looking to continually learn whether its developing your Oracle EPM knowledge or getting to understand our customers better its not for the faint hearted!

But if you thrive on the challenge and you are at your best when youre busy we are the place for you.

Key Responsibilities

• You will work as part of the Managed Services team leading and growing the EPM support team reporting directly to the Service Delivery Director
• As our client base and your support team grows you will be accountable for ensuring a highquality service is delivered ensuring quality is maintained measured by CSAT NPS and agreed KPIs
• You will act as a named Service Solution Advisor to clients building a trusted relationship providing insight and identifying opportunities to help maximise business value and drive continual service improvement
• You will be responsible influencing the strategic roadmap of our EPM Clients.
• You will work with a number of our clients in a shared resource model to assist them is resolving issues in line with their agreed SLAs and working on enhancements to their Oracle EPM products
• You will be proactive in providing recommendations to our clients to ensure they are getting the maximum value form their Oracle EPM products and achieving demonstrate return on investment
• You will excel in delivering client satisfaction measured by CSAT and NPS scores
• Provide impact assessments of the SaaS monthly updates from Oracle
• Support our customers with the SaaS monthly update life cycle
• Be proactive highlighting trends and performing Problem Management
• Keep your skills and knowledge up to date ensuring that you maintain Oracle certifications as part of your personal development
  

Required Skills & Experience

• A broad understanding of all EPM cloud products
• 5 years of handson experience supporting Oracle EPM (cloud or on premise)
• Technical handson experience with EPM Planning and Data Management/Data Exchange
• Knowledge of Accounting and Finance concepts
• Experience of working in a shared resource model where you work on multiple clients in the same day
• Experience of managing Oracle Service Requests including Sev1 SRs and the SR escalation process
• Troubleshooting problems including functional replication of issues
• Proven experience of change control management
• Proven experience of release management
  

It would be lovely if you had the following (if not we can work on these):

• Functional knowledge of Close and Consolidation Account Reconciliation and Tax Reporting
• Oracle Certifications to support your experience to date
• ITIL V4 Certification
  

Equality Statement

We celebrate the diversity of our teams and value the unique contributions they bring to our inclusive collaborative and rewarding workplace.

As a disability confident employer we are committed to treating all job applicants fairly and with respect irrespective of their background disability or any other protected characteristic and dedicated to our core values of professionalism expertise and trust.

Were dedicated to ensuring an inclusive recruitment process for all candidates. If you require any reasonable accommodations to participate fully in our hiring process or if you require a job description in an alternative format please contact call on 0.

About Us

We are an Oracle OPN Modernised Partner delivering ERP EPM and HCM solutions both in the Cloud and onpremise. We have a global presence and a proven track record of successful business transformation.

At Namos passion drives us. We are passionate about exceeding expectations building trust and cultivating lasting relationships with our clients.

Our Values

Our culture is centred around three core values: professionalism expertise and trust. At Namos we prioritise our clients by being responsive reliable and putting their needs first.

We are committed to using trusted resources to ensure our expertise is exceptional and we build strong relationships based on integrity and openness.

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