Customer Service Agent
Customer Service Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Provide first level contact and support for customers looking for administrative and technical assistance and convey resolutions to customer issues
- Managing large amounts of inbound and outbound calls in a timely manner
- Identify customers needs clarify information research and provide solutions and/or alternatives
- Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Properly escalate unresolved queries to the next level of support
- Build customer relationships through open and interactive communication
- Keep records of customer interactions
- Collaborate with team members to improve overall team performance
- Follow communication procedures guidelines and policies
- Willingly improve knowledge and performance level
Requirements
- 13 years proven customer support experience
- Proficiency in English
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to multitask prioritize and manage time effectively
- Techsavvy
- Matric certificate
- We are open to local candidates only! Youll need to be in DSL Telecoms office in Somerset West on a regular basis with ability to work remote when required.
Benefits
- Medical Aid Contribution
Required Experience:
Unclear Seniority
Employment Type
Full-Time
