Service Writer Warranty Administrator
Service Writer Warranty Administrator
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Salary Not Disclosed
1 Vacancy
Job Description
Factory Direct Marine & RV is seeking a ServiceWriter and WarrantyAdvisor.
Job Function:
Fulltime position responsible for successful operation and accountability for scheduling and managing Factory Direct Marine & RVServiceDepartmentcustomersand managing Warranty tasks.
Qualifications:
3 to 5 years service writer experience and/or customer service experience. Customer relations ability ability to plan and control product knowledge administrative skills including computers problem solving ability multitasking sales and upselling of RV products and service packages.
Duties and Responsibilities:
Answer telephones and assist customers with service and technical questions as needed
Properly schedule appointments and checkin customers following Standard Operating Procedures
Manage work orders on a daily basis through proper Work Order Management
Process the customers work order efficiently through the Shop Warranty and Parts
Monitor customer satisfaction with a minimum of 95 CSI Rating
Develop and maintain high morale with team members throughout all departments
Read and understand all manufacturer policies and procedures as it pertains to the customers manufacturer and aftermarket warranties
Schedule work orders to technicians ensuring that by 8:30 a.m. daily all work is properly routed and staged for each technician
Improve efficiency of technicians by preplanning all work and monitoring daily productivity levels
Upsell service to customers through menu selling and accessory sales
Follow up with technicians to ensure all warranty parts are tagged and returned
Keep and maintain a safe work environment and ensure compliance of all OSHA regulations
Check all work to ensure that the quality of work performed is satisfactory and signed off
Close all work orders immediately after inspection of the completed work and all retail money is collected prior to customer taking vehicle
Ensure that all service customers are called and updated every 23 days while their vehicle is in service
Obtain customer signatures on all repair orders and warranty claim forms when applicable
Work a minimum of 45 hours during each pay period less any approved and/or paid time off
Additional responsibilities as needed or directed
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
At Factory Direct Marine & RV we take security and protection of your personal information very seriously. Please be aware of individuals that might approach you by falsely presenting themselves as our employees or representatives. Under this false pretense they might try to gain access to your personal information or to acquire money from you by offering fictitious employment opportunities on our behalf.
Factory Direct Marine & RVwill never ask for financial information of any kind or for payment of money during the job application process. We do not require any financial credit card or bank account information and/or any payment of any kind to be considered for employment. If you are being asked to pay for equipment fees or some other deposit or application processing fee even if claimed you will be reimbursed this is notFactory Direct Marine & RV. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment.
The offer or claim will probably be in the form of an email sent from a fake email address or from Yahoo Gmail Hotmail etc and not from an officialFactory Direct Marine & RVrise email address @FDMRV. Please take extra caution while examining such an email address as the scammers may misspell an officialFactory Direct Marine & RVemail address and use a slightly modified version duplicating letters.
Factory Direct Marine & RVwill not be held liable or responsible for any claims losses damages or expenses resulting from the scammers. If you suspect a position is fraudulent please contactFactory Direct Marine & RVTalent Acquisition aT If you believe you are the victim of fraud resulting from a job listing please contact your local authorities.
NEVER:
- Never provide personal or bank information over email or phone
- Never take cashiers checks or money orders as a form of payment as your bank will hold you accountable for any bounced checks.
- Never wire funds to an employer. Any employer who requests wire funds is a scam.
- Never apply for a job listed by someone from another country.
- Never apply for a job with someone who indicates they are away on business or out of the country and need someone to begin with right away.
- Never agree to a background check unless you have met employer in person and do not provide your personal information over email or phone.
- Never apply to a position that is emailed to you unsolicited.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
