Patient Advocate
Patient Advocate
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Facilitate patient/family grievance process to include processing the complaint forwarding to the appropriate manager and communicating the resolution to the complainant for resolution purposes.
- Collaborate with appropriate staff to develop acceptable resolutions to potential complaints.
- Identify process deficiencies that result in possible threats to patient rights or patient safety.
- Maintain the complaint and grievance logs up to date.
- Collaborate with risk department and department managers to ensure patient concerns are dealt with in a timely and appropriate manner.
- May participate in new hire orientation on educating staff on patient safety and advocacy
- Identify critical needs with regard to customer service and discuss with supervisor and medical staff.
Employment Type
Full-Time
