Manager Loyalty Programs Development
Manager Loyalty Programs Development
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Job Description
What You Will Bring
Three plus 3 years of relevant experience in within Consumer Financial Services or Automotive industry
Experience in doing data analysis and reporting in a fastpaced environment
Bachelors Degree in Statistics Computer Science Business Administration or other related field.
Proficient with Microsoft programs including: Word Excel PowerPoint Access Visio and Outlook
Strong working knowledge of SAS SQL Tableau and proprietary systems
Excels under pressure to meet tight deadlines
Ability to develop/deliver solutions to complex problems where analytics process change/development are keys to success
Strong attention to detail
Sound understanding of strategy/marketing principles
Positive hardworking team player
Selfmotivated confident energetic flexible and creative
Excellent communication skills both oral and written
Excellent interpersonal skills
Work Environment
Employees in this class are subject to extended periods of sitting standing and walking vision to monitor and moderate noise levels. Work is performed in an office environment.
The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range.
California Privacy Notice
This notice only applies to our applicants who reside in the State of California.
If you have any questions about CCPA regarding California residents or HCA team members please contact the Privacy Team at
Who We Are
Through our service brands Hyundai Motor Finance Genesis Finance and Kia Finance Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai Genesis and Kia customers and dealerships. We provide vehicle financing leasing subscription and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow innovate and diversify we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a valuesdriven company dedicated to supporting both internal and external communities through volunteering philanthropy and the empowerment of our Employee Resource Groups. Together we strive to be the leader in financing freedom of movement.
We Take Care of Our People
Along with competitive pay as an employee of HCA you are eligible for the following benefits:
Medical Dental and Vision plans that include nocost and lowcost plan options
Immediate 401(k) matching and vesting
Vehicle purchase and lease discounts plus monthly vehicle allowances
Paid Volunteer Time Off with company donation to a charity of your choice
Tuition reimbursement
What to Expect
The Manager Loyalty Programs Development is responsible for both leading and supporting the strategy
What You Will Do
1. Lead and support the strategy and development of dealer programs and products to drive qualified customer traffic and sales to dealerships along with higher HCA penetration
Interface with the OEM Liaison team regularly and direct OEM contacts periodically in order to prioritize key business and sales needs that will impact program and product development
Scope potential programs and products for business opportunity loyalty/conquest impact and feasibility
Work with stakeholders across the organization such as other teams in Sales Marketing Risk Credit Finance IT and Legal to assist in the development of programs products and enhancements to improve OEM and captive loyalty
Develop working relationships with 3rd party vendors (data vendors credit bureaus CRM providers etc. to leverage services to drive innovative ways of increasing sales and loyalty
Contribute new and refine ideas for the annual strategic planning process and the development of the program and product pipeline
2. Dealer Programs and Loyalty Reporting
Produce program performance and loyalty reports to drive management and field engagement of dealer programs
Produce operational reports (e.g. pull ahead funding report monthly billing report) to other departments providing operational support for dealer programs
Work with key partners like IHS Markit to update and improve captive and OEM loyalty reports quarterly
Analyze and synthesize dealer program results to draw key program insights and conclusions. Provide strategic recommendations to improve dealer programs and drive stronger dealer/customer engagement
3. Competitive Benchmarking and Market Analysis
Monitor industry developments and conduct periodic competitive benchmarking
Review market research findings and establish direction for current and new programs and products to close competitive gaps
Identify trends commonalties gaps and solutions in customer lifecycle management
Meet with Field team and Dealers occasionally to discover pain points and develop solutions to constantly improve dealer engagement
4. Project Management and Program Operations
Support the development of the overall annual dealer program/product campaign calendar to support OEMs new model launches and sales events
Assist in the campaign launch and operationalization of dealer programs
Track key project milestones to ensure timely delivery of work products by contributing team members
Collaborate with the OEM Liaison Team to prioritize models and sales programs of focus
Establish targeting and segmentation criteria along with reporting to drive Field and Dealer engagement and accountability
Drive engagement with and provide ongoing program support to the Field which in turn drives dealer engagement
Submit and build business cases for prioritizing IT service requests that are necessary for the automation and of all dealer programs. Support user acceptance testing.
Work with Legal to ensure compliance at all times
Develop program deep dives to summarize and communicate program findings to senior management and OEM partners
5. Model Development
Manage and drive innovative improvements to the retention model(s) (Lease or Retail) to drive higher OEM sales and captive retention
Brainstorm and leverage new data sources internal to HCA along with external sources such as the OEMs or thirdparty data vendors to enhance the retention model
Deploy the revised retention model on a periodic (typically quarterly) basis and drive engagement from all stakeholders by articulating and promoting the value of its usage
Measure the ongoing performance of the retention model and look for opportunities to improve the model
6. Perform all other duties as assigned.
Required Experience:
Manager
Employment Type
Full-Time
