Guest Service Agent
Guest Service Agent
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Job Description
Celebrating its 21stanniversary this year The Drake is a growing Canadian hospitality brand focused on lifestyle hotels food drink and special events. Were more than a place to sleep eat drink; we believe culture and community matter and are committed to an exceptional hospitality experience delivered in our signature style; one that is genuine personal memorable and embraces the energy of discovery. We value honesty and spontaneity because thats the stuff of real connection and believe that hospitality is an act of care. The Drake Hotel (Toronto) Drake Devonshire Inn (Wellington Prince Edward County) and Drake Motor Inn (Wellington Prince Edward County) are each reflective of their respective neighbourhoods as inclusive hubs for unique and diverse experiences through art culture and hospitality with great seasonal menus a robust cocktail list carefully curated curiosities and genuine hospitality excellence for all.
We are currently seeking a Guest Service Agent to join our dynamic Hotel Team. This is a dream position for an energetic passionate individual seeking to build their hotel hospitality career as part of a small team with a focus on providing worldclass service to our guests.
Responsibilities
- Greeting all guests with enthusiasm prepared to provide information regarding all aspects of what The Drake has to offer.
- Ensures all aspects of room reservation protocol are followed including bookings confirmations cancellation policies
- Follows Drake check in and out procedures ensuring mandatory details are covered while building genuine rapport relationships with guests.
- Responds to all guest requests in a timely manner with followup communication to ensure 100 guest satisfaction.
- Responsible for monitoring hotel lobby cleanliness and to participate in maintaining high standards of cleanliness at all times.
- Has the highestlevel comprehension of all Drake products offerings
- Has to be available to work weekends.
Requirements
- Minimum of 1 year of hotel front desk experience
- Previous experience using Opera Cloud
- A genuine love of hospitality a warm engaging spirit
- A combination of formal education some realworld experience
- Exceptional written verbal communication skills
Benefits
We pride ourselves in providing strong leadership and development opportunities for passionate hospitality professionals who are looking to build rewarding longterm careers. Drake offers a competitive compensation bonus and benefits package training programs and other unique perks as part of joining our team.
The Drake Hotel is an equal opportunity employer. We are committed to fostering a positive supportive and creative environment at Drake Hotel Properties that promotes equity inclusiveness and diversity. We welcome job applications from candidates of all backgrounds including but not limited to BIPOC (Black Indigenous People of Colour); refugees newcomers and immigrant persons; twospirit LGBTQ and gender nonbinary persons and persons with disabilities. Please advise us of any accommodations needed to ensure you can access and complete the submissions process.
Required Experience:
Unclear Seniority
Employment Type
Full Time
