Technical Service Rep Site II
Technical Service Rep Site II
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Working Hours: 7AM 3:30PM
PRIMARY RESPONSIBILITIES:
Offer outstanding service to one client. Support clients fleet of printers and multifunction printers. Manage call resolve issues in accordance with customers SLA agreement to manage customer relations and optimize customer satisfaction.
Leverage senior level experience and specialized training in electromechanical equipment and advanced troubleshooting to perform repairs and maintenance on large scale production equipment.
Perform full range of maintenance on assigned products; including technical diagnostics software loads installation removal retrofit and utilization of remote resolution software.
Take responsibility for customer satisfaction by serving as the primary customer contact and providing all maintenance production and supply inventories of assigned equipment.
Provide assistance and guidance to other team members regarding policies procedures and overall equipment repair best practices
SKILLS AND QUALIFICATIONS:
Senior Electromechanical experience including using a multimeter to troubleshoot electrical circuits and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles with electromechanical experience HVAC/Cable Internet technician Electrician Automotive Mechanic Repair or Military or Veteran.
Superior time management skills and RELIABILITY. Our customers are counting on you. If youre a 10 minutes early is on time and on time is late person we want to talk about your career goals! We value dependable employees who are eager to meet deadlines.
Valid drivers license appropriate insurance coverage and a clean driving history. A Motor Vehicle Record (MVR) is included in our technician background check.
This is an extremely active position that requires the ability to lift 50 pounds walking standing squatting bending and driving. Safety is our top priority especially around electrical components
Employment Type
Full Time
