Facility Management Operational Manager Profile

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Manager

Job Description & Summary

At PwC our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations reduce costs and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management technology and process optimization to deliver highquality services to clients.

As a managed service delivery generalist at PwC you will execute outsourced processes such as client and customer interaction; data review enrichment and processing; implementing and monitoring quality controls; and resolving escalations and queries.

The Facility Management Operational Manager is responsible for overseeing the daily Facility Management activities ensuring efficient operations quality control and smooth coordination between service providers.

Roles and Responsibilities:

• Operational Management: Ability to oversee daily FM activities ensuring efficient

operations quality control and smooth coordination between service providers.

• Vendor/Contract Management: Strong understanding of managing contracts SLAs

KPIs and performance monitoring of FM service providers.

• Supervisory and Team Leadership: Experience in managing teams coordinating

between various stakeholders and ensuring that resources are deployed effectively.

• ProblemSolving & Crisis Management: Adept at identifying operational issues and

providing realtime solutions especially in highpressure environments such as live

events or sports venues.

• Stakeholder Management: Ability to work with multiple stakeholders including event

organizers service providers contractors and regulatory bodies ensuring smooth

collaboration.

• Health & Safety Compliance: Indepth knowledge of health safety and environmental

regulations particularly in large event settings.

• Communication & Reporting: Excellent communication skills for coordinating with

management and teams alongside strong reporting capabilities for tracking and

presenting performance metrics.

• Resource Allocation & Scheduling: Skilled in planning resource allocation staffing

schedules and equipment deployment in line with event timelines.

• Customer & EndUser Focus: Strong emphasis on understanding the needs and

expectations of endusers (event attendees athletes staff) to ensure their experience is

seamless safe and enjoyable.

• Service Excellence: Ability to drive a customer service culture among FM teams

ensuring highquality service delivery that enhances the enduser experience.

• Feedback Management: Skilled in collecting and analyzing feedback from attendees

and stakeholders to continuously improve service delivery and satisfaction.

Expected Skills:

• Event Management (addon): Experience in eventrelated FM with knowledge oftemporary facilities heightened logistical demands and quick turnaround between eventsetups.

• Sports Venue FM (addon): Experience in managing FM services for sports facilities stadiums or similar venues.

• CustomerCentric FM Strategies: Experience in implementing customerfocused strategies including hospitality services wayfinding and accessibility improvements inlarge event environments.

Expected Competencies:

• Technical Knowledge of FM Services: Broad understanding of both hard and soft FM

services including MEP cleaning security and catering.

• Contractual & Regulatory Knowledge: Understanding of contracts FM service

agreements and compliance with local laws and regulations.

• Sustainability Practices: Familiarity with sustainable FM practices particularly in large

scale event settings where resource efficiency is critical.

• Crowd Management & Logistics: Knowledge of managing large crowds and logistics

within event spaces including emergency protocols and guest services.

• EndUser Focused: Understanding of delivering FM services around enduser needs

such as ease of access comfort and overall experience during events.

Required Language Skills:

Proficient in written and spoken English. Arabic is a plus.

Minimum Education and Specific Qualification:

Bachelors degree in Facility Management Business Administration Engineering Architecture or related field.

Minimum years experience required

• 7 Years in Facilities Management Operations: Solid operational experience particularly in highstakes environments where effective management of diverse services is required.

Additional application instructions

• NA

Education (if blank degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank certifications not specified)

Required Skills

Optional Skills

Accepting Feedback Accepting Feedback Active Listening Analytical Thinking Business Process Outsourcing Claims Performance Management Coaching and Feedback Communication Complaint Management Compliance Auditing Compliance Review Contract Review Corrective Actions Creativity Customer Data Management (CDM) Customer Due Diligence Customer Handling Data Entry Data Quality Data Quality Assessment Delivery Excellence Embracing Change Emotional Regulation Empathy Inclusion 25 more

Desired Languages (If blank desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship

Government Clearance Required

Job Posting End Date