Operations Services Specialist II
Operations Services Specialist II
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$ 56813 - 63125
1 Vacancy
Job Description
For over 89 years we have worked to create trusting relationships with our fire family. The bonds we build are the foundation of our credit union. As the largest exclusive firefighter credit union in the nation with over $2.0B in assets we serve over 64000 members in more than 1000 fire departments.
Currently we have an immediate opening for a Operations Services Specialist II to join our team! The Operations Services Specialists II is responsible for supporting members and all Credit Union departments by processing account transactions managing member accounts researching member and bank inquiries processing levies subpoenas and wire transfers. Operations services specialists interface with members by mail or phone. Operations services specialists also assist members by identifying financial needs and recommending appropriate FFCU products and services.
Primary Responsibilities:
- Managing processing and maintaining member accounts and related transactions such as deposits (e.g. savings and checking) investment accounts (e.g. Certificates IRAs Trusts) account changes wire transfers and transactions (e.g. new membership).
- Reviewing and researching account notification determining appropriate action and processing required information to disposition member accounts that are inactive or dormant or accounts of deceased members.
- Processing mail researching member inquiries and processing levies and subpoenas.
- Processing and managing vehicle title transactions ensuring compliance with all state and federal regulations.
- Coordinating the registration and transfer of titles for both new and used vehicles including lienholder documents and other necessary paperwork.
- Preparing and submitting required DMV forms ensuring timely processing and adherence to deadlines.
- Confirming required documentation is sent to DMV within required timelines to secure our interest in loan collateral. Escalate to leadership any situations where the Credit Unions security is in jeopardy.
- Researching and resolving DMV questions issues and discrepancies while supporting Member Experience teams with DMV requests and DNA activities.
Basic Qualifications:
- Education: High school diploma or GED.
- Experience processing fiduciary accounts and deposit accounts IRAs performing account maintenance and wire transfers consumer lending consumer loan servicing.
- Experience in one or more of the following: banking call center and/or in a sales position. Minimum two years experience at a bank/credit union
Firefighters First Federal Credit Union is an Equal Employment Opportunity employer. We do not discriminate based upon race color religion age gender marital status physical or mental disability medical condition pregnancy sexual orientation gender identity or expression national origin veteran status genetic information or any other status protected under federal state or local law. Firefighters First Federal Credit Union is committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities in employment its services programs and activities. To request reasonable accommodation contact Human Resources at.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
