Assistant Food and Beverage Operations Manager
Assistant Food and Beverage Operations Manager
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Job Description
JOB SUMMARY
Assists with supervising food and beverage/culinary daily operations. Responsibilities include ensuring guest and employee satisfaction while maintaining the operating budget. Ensures standards and legal obligations are followed.
CANDIDATE PROFILE
Education and Experience
High school diploma or GED; 3 years experience in the food and beverage culinary or related professional area.
OR
2year degree from an accredited university in Food Service Management Hotel and Restaurant Management Hospitality Business Administration or related major; 1 year experience in the food and beverage culinary or related professional area.
CORE WORK ACTIVITIES
Assisting in Managing DaytoDay Operations
Assists in the ordering of F&B supplies cleaning supplies and uniforms.
Supervises daily F&B shift operation and ensures compliance with all F&B policies standards and procedures.
Supports and supervises an effective monthly self inspection program.
Operates all department equipment as necessary and reports malfunction.
Supervises staffing levels to ensure that guest service operational needs and financial objective are met.
Encourages and builds mutual trust respect and cooperation among team members.
Develops specific goals and plans to prioritize organize and accomplish your work.
Celebrates and fosters decisions that result in successes as well as failures.
Communicates areas that need attention to staff and follows up to ensure understanding.
Coordinates cleaning program in all F&B areas (including General clean) identifying trends and making recommendation for improvements.
Follows property specific second effort and recovery plan.
Stays readily available/ approachable for all team members.
Demonstrates knowledge of the brand specific service culture.
Ensuring Exceptional Customer Service
Provides services that are above and beyond for customer satisfaction and retention.
Serves as a role model to demonstrate appropriate behaviors.
Manages daytoday operations ensuring the quality standards and meeting the expectations of the customers on a daily basis.
Takes proactive approaches when dealing with guest concerns.
Sets a positive example for guest relations.
Stays readily available/ approachable for all guests.
Reviews comment cards and guest satisfaction results with employees.
Responds in a timely manner to customer service department request.
Additional Responsibilities
Provides information to supervisors and coworkers by telephone in written form email or in person.
Analyzes information and evaluates results to choose the best solution and solve problems.
Performs hourly job function if necessary.
Extends professionalism and courtesy to team members at all times.
Comprehends budgets operating statements and payroll progress report.
The hourly pay range for this position is $25.00to $30.77. Marriott offers a bonus program comprehensive health care benefits 401(k) plan with up to 5 company match employee stock purchase plan at 15 discount accrued paid time off (including sick leave where applicable) life insurance group disability insurance travel discounts adoption assistance paid parental leave health savings account (except for positions based out of or performed in Hawaii) flexible spending accounts tuition assistance pretax commuter benefits and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility waiting period contribution and other requirements and conditions.
The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time with or without notice subject to applicable law.
Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive peoplefirst are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.
Required Experience:
Manager
Employment Type
Full-Time
