Customer Success Manager
Customer Success Manager
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Salary Not Disclosed
1 Vacancy
Job Description
The Customer Success Manager acts as a customer advocate and trusted advisor who will engage departments throughout MSI to maintain customer retention customer satisfaction and build customer loyalty. As a Customer Success Manager you will be responsible for a specic set of low touch accounts. Through partnership and collaboration you will coach customers to achieve their business goals and maximize value from their investment. The Customer Success Manager will be an expert in our software and services. You will interact with customers daily to develop strong relationships drive adoption ensure on time payments and secure renewals. Ultimately the Customer Success Manager is responsible for ensuring client success for their assigned touch point accounts.
- Experienced Minimum of 2 years of experience in Customer Success/Account Management/Program Management/Project Management role for a software company. Bachelors Degree preferred
- You have experience working through challenging technical issues and can successfully communicate with leveraged support engineering or development teams to solve customer issues.
- Excellent interpersonal written/verbal communication analytical and organizational skills.
- Strong timemanagement skills and abilities to communicate deadlines and dependencies. You have a thorough understanding of an organizations structure and procurement process. You can quickly recognize when growth conversations are needed.
- Excellent Communicator. You are an eective communicator can translate between technical and nontechnical teams and can empathetically communicate a customers pain to internal support teams.
- Passionate. You are passionate about helping your customers maximize the benets of Service Pro and understand the importance of success to the account and the individual.
- Energetic and Creative. Energy and enthusiasm are your hallmarks; you love the creative process and think outsidethebox wowing people with your interesting angles and quality work.
- Resilient. Never satised with no for an answer; youre able to withstand and recover quickly from dicult situations.
- Proactive selfstarter with a record of producing results with minimal direction
- Curious. You are steadfast and will actively investigate pursue and tackle a challenge to the benet of your customer.
Required Experience:
Manager
Employment Type
Full Time
