Customer Service Support - IHC
Customer Service Support - IHC
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Salary Not Disclosed
1 Vacancy
Job Description
Customer Service Support
- Eastern Suburbs
- Permanent
- Fulltime
About Us
At Baptcare we care. Our Mission and Vision are lived through our WE CARE Values: for our residents customers clients partners and supporters; with the very young through to the very old the vulnerable with families through all of lifes stages and challenges.
Baptcare is a Not for Profit purpose driven organisation working across Victoria Tasmania and South Australia. Focused on providing residential and community care for older people and support to children families and people with disability financially disadvantaged people and people seeking asylum.
Our Values areWellbeingEthicsCocreatingAccountabilityRespect andEffectiveness.
About the role
Our Customer Service Support (CSS) staff are the first point of contact (via the phone) for Baptcares Home Care Package services. The Customer Service Support staff carry out a range of customer account administration tasks: managing service schedules budgets coordination of services for clients and invoices.
To summarise in short
- Provide internal and external customer service via telephone to our: Home Care Package customers &private feeforservice customers
- Liaise with Baptcare customers daily to provide admin support for customer care plans
- Daily administration: updating customer notes budgets updating schedules processing invoices
- Monthend reports
About you
- To be successful in this role you will need the following:
Minimum of 2 years experience in a similar phonebased role with high volume of incoming calls and experience in problem solving - Experience in Aged Care sector will be highly regarded
- Qualification in Office Admin /Support or qualified by relevant experience
For You
Further the successful candidate will receive:
A competitive salary plus access to the tax benefits of salary packaging and novated leasing.
. Hybrid model 3 days in office and 2 days from home meetings in Camberwell.
Access to confidential counselling and support services.
Be part of an organisation and a team that is driven to make a difference to the lives of our vulnerable community members.
How to Apply
Click Apply Now to submit your application.
Only shortlisted applicants will be contacted.
Applicants must have the right to work in Australia.
The successful applicant will be required to undergo a National Criminal History check.
If you require support with the application process please contact
At Baptcare we value diversity in all forms and aim to cocreate inclusive experiences and communities with our employees volunteers the people we work alongside and our partners. We are committed to diversity and inclusion across all we do and to building communities and workplaces where everyone belongs.
Baptcare is dedicated to the safety empowerment and participation of all children. We have zero tolerance of child abuse and are committed to a thoughtful protective environment that supports infants children and young people to feel safe and respected.
Baptcare (VIC TAS) is proud to be working towards uniting with BaptistCare (NSW ACT WA) and Baptist Care SA to create a newly merged national care organisation committed to providing exceptional support and services across Australia. Together we are building on a shared history of care and compassion expanding our reach and strengthening our mission to help people live well with dignity and purpose.
Employment Type
Full-Time
