Director of Spa
Director of Spa
Posted on :
12-04-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
12-04-2025
Job Description
What youll do...
- Oversee and manage all daytoday spa operations to meet business objectives.
- Develop longterm strategies performance benchmarks and standards to deliver consistent highquality service.
- Lead recruitment efforts to attract top talent across therapists technicians and front desk staff. Recruit train develop and lead the spa team to deliver high performance and guest satisfaction.
- Promote teamwork and a collaborative environment placing emphasis on service excellence.
- Provide direction coaching and motivation to team members setting clear expectations and goals.
- Participate in hotel leadership meetings and crossdepartment collaboration.
- Create and manage staff schedules aligned with business demands special events and operational priorities.
- Ensure all team members are trained to the highest standard.
- Promote and sell spa services and treatments to maximize revenue.
- Monitor individual retail performance provide coaching and incentives to drive sales.
- In collaborations with other key departments plan and execute spa promotions and seasonal packages evaluating success and ROI.
- Maintain effective stock and cost control systems including ordering inventory management and rotation.
- Monitor treatment scheduling to optimize guest demand and revenue. Track and report on key performance indicators and treatment trends.
- Monitor and control payroll and operating expenses to achieve profitability targets.
- Handle guest feedback inquiries and complaints with a focus on swift professional resolution.
- Oversee VIP PR and media visits; ensure consistent brand representation and elevated guest care.
- Maintain a visible presence in guest areas fostering strong relationships and personalized experiences.
- Collaborate with hotel departments to ensure seamless guest journeys.
- Ensure compliance with hotel and health & safety standards.
- Train all new employees on hygiene and safety procedures as part of their onboarding.
- Conduct regular inspections to uphold spa cleanliness and presentation standards.
- Participates in Fire Safety and Loss Prevention programs.
- Ensure preparation of required reports including (but not limited to) Wage Progress payroll revenue team member schedules quarterly actions plans.
- Oversee divisional matters as they relate to federal state and local employment and civil rights laws.
- We recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for everyone on the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional service.
Qualifications :
What were looking for...
- 5 years of progressive experience in spa hotel or a related industry leadership role preferably in an luxury brand hotel.
- Previous Spa opening experience preferred
- Proven team leader with a high level of energy and motivation with a proven track record of living the companys values.
- Youre a strong team leader a natural at managing and inspiring others in a way that gets the best out of them.
- You combine analytical and methodical thinking with high attention to detail and a solutionfocused approach.
- Youre a great communicator both verbally and written and a great listener. Fluent in English and Spanish preferred.
- A proficient understanding of Computer systems such as: Opera Hotsos Microsoft Word Excel & Outlook point of sale systems booking systems.
- Ability to multitask work in a fastpaced environment and have a highlevel attention to detail. You prioritize and adapt to the changing needs of the operation.
- You have a passion for hospitality you inspire an enthusiastic guestcentered approach.
- You can turn any situation around into a positive experience for all guests and team alike.
- You think big and encourage your team to believe.
- You are a natural at leading and managing others and you lead by example creating an environment where your team can be their best self.
- You are able to easily identify and utilize emerging trends and technology to generate revenue.
- You exhibit a professional attitude diplomacy and an ability to handle difficult situations.
- You are highly responsible reliable and ethical. A reputation for honesty and integrity.
Additional Information :
Whats in it for you
- The opportunity to join an innovative fastgrowing international group thats committed to not just building new hotels but building a global brand.
- The chance to challenge the norm and work in an environment that is both creative and rewarding.
- Become part of a team thats very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
- A competitive package and plenty of opportunity for development.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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