Duty Manager
Duty Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
As Duty Manager youll be the face of the hotel a confident calm and capable presence across our Front Office operations. With your finger on the pulse of daily activity youll create seamless experiences for our guests and be a goto leader for our frontofhouse teams.
Key Responsibilities:
- Champion exceptional guest experiences ensuring every interaction is warm efficient and memorable
- Oversee the daily operations of the Front Office Guest Services and Concierge teams
- Resolve guest concerns with empathy professionalism and flair
- Support the allocation of rooms and amenities to maximise guest satisfaction and hotel performance
- Drive the Front Desk loyalty performance while promoting revenue generating opportunities and upsells
- Assist in the team training coaching and development nurturing a culture of excellence
- Work closely with the leadership team to elevate standards and drive continuous improvement
Qualifications :
What you will bring to the role:
- 2 years experience in a Front Office leadership role ideally within a luxury hotel setting
- Exceptional communication and interpersonal skills with a natural ability to lead and inspire
- A calm solutionsfocused mindset with strong emotional intelligence
- Proficiency in Front Office systems Opera Cloud experience highly regarded
- Valid QLD RSA and First Aid Certificate (or willingness to obtain)
- Flexibility to work a rotating roster including evenings weekends and public holidays
Additional Information :
Thrive in our Sofitel Gold Coast Broadbeach community:
- Complimentary meals during your shift via Le Caf
- Accor global discounts on accommodation dining and lifestyle
- Discounted parking
- Paid day off for your birthday celebrate you!
- Tailored reward and recognition program
- Work steps from Broadbeachs best dining shopping and beaches
- Be part of an awardwinning team delivering worldclass service in a truly iconic location
This is more than a job its a career defined by passion elegance and excellence.
Apply now and let your hospitality career shine with Sofitel.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process youre welcome to let us know.
Please note that full AU working rights are required for this role.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
