Guest Service Agent
Guest Service Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
A Career that lets your passion shine:
- Greet and welcome guests with a warm and friendly demeanour.
- Assist with the checkin and checkout process ensuring efficiency and accuracy.
- Handle guest inquiries and resolve any issues promptly and professionally.
- Provide information about hotel amenities services and local attractions.
- Coordinate with other departments to fulfill guest requests and ensure their comfort.
- Maintain a neat and organized front desk area.
- Process payments and manage guest accounts.
- Always uphold the hotels standards of excellence in customer service and professionalism.
Qualifications :
What you will bring to the role:
- Previous experience in a similar role within a luxury hotel is preferred.
- Excellent communication and interpersonal skills.
- Strong attention to detail and problemsolving abilities.
- Ability to work in a fastpaced environment and handle multiple tasks simultaneously.
- Proficiency in using hotel management software (OperaCloud preferred) and Microsoft Office Suite.
- Flexible schedule including the ability to work evenings weekends and holidays.
Additional Information :
Thrive in our Sofitel Gold Coast Broadbeach community:
- Complimentary meal on shift available via Le Caf
- Employee discounts on accommodation dining and lifestyle with Accor hotels
- Discounted parking
- Paid birthday leave
- Personalized reward & recognition program.
- Be part of a luxury 5star hotel offering 296 hotel rooms and suites
- Work in the heart of Broadbeach with walking distance to beaches restaurants and shops
If you are ready to take the next step in your career with a leading global luxury hotel brand apply today.
Please note that full AU working rights are required for this role.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process youre welcome to let us know.
Remote Work :
No
Employment Type :
Parttime
Employment Type
Part-time
