Clerical Officer
Clerical Officer
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1 Vacancy
Job Description
Band 2 24169 per annum
Fulltime 37.5 hours per week
This is a temporary position covering maternity leave
We have an exciting opportunity for a Clerical Officer to join our Haematology Oncology Department here at Portsmouth Hospitals University NHS Trust.
We are looking for someone who can deliver a firstclass service able to demonstrate administration support across the department including Oncology Secretarial support Chemotherapy admin support and to be able to operate a complex reception desk in a busy Haematology Oncology outpatient setting where the service requires.
This is a busy but rewarding role receiving at times 200 outpatient referrals weekly and over 400 patients who are booking in for Radiotherapy Chemotherapy treatments and outpatient appointments daily.
Excellent communication skills a flexible approach ability to meet tight deadlines and interact with a wide variety of patients and staff within the Trust is vital to this position.
Working together and being part of a dedicated team is essential as ensuring the patient experience is paramount.
This post is demanding challenging and extremely rewarding and includes working on a rota system rotating between different areas to ensure both a variety of daily tasks for staff and to ensure staff are trained and able to work in all areas of our department.
Staff must be able to work between the hours of 07:30am and 18:30pm (i.e 08:00 16:00 10:00 18:00
Key Responsibilities.
- Deal with all queries and direct or escalate as appropriate
- Distribute post to correct recipients
- Book follow up appointments via the Plexus system
- Ensure all transport bookings are complete and book if necessary/required
- Answer the telephone and book appointments as required
- Uploading referrals onto the PAS system
- General Administrative duties
- Administer stock check and ordering on SBS system
- Ensure the needs of the service are always met
- Ensure information for next available OPA appointments by tumour site is available to relevant managers
For further details please refer to the Job Description.
Qualifications :
Qualifications
Essential
- Educated GSCE / O Level Standard or equivalent (including English and Mathematics)
Experience
Essential
- Working in a busy fastpaced environment.
Desirable
- Experience of working in a healthcare office environment
Skills & Knowledge
Essential
- Knowledge of Office Procedures
- Strong customer service skills
- Ability to achieve high levels of accuracy ensuring deadlines are met
- Excellent communication interpersonal and organisational skills
- Able to deal/liaise with staff at all levels
- Able to prioritise and plan workload
- Confidentiality and discretion
- Able to work independently and recognise the importance of teamwork
Desirable
- Knowledge of ARIA Chemotherapy although training will be provided
- Access to PAS EPRO Minestrone
Additional Information :
The health and wellbeing of our staff is at the forefront of everything we do. We are proud to be able to offer our staff some fantastic benefits including our onsite Nursery access to our free Beach Hut for those long summer days our onsite Wellness Centre including a gym and a swimming pool access to our fantastic staff networks including LGBTQ Race Equality and DisAbility and awards ceremonies to recognise your achievements. We believe we can offer support to all of our staff when they need it the most.
We welcome the unique contributions that you can bring in terms of your education opinions culture ethnicity race sex gender identity and expression nation of origin age languages spoken veterans status colour religion disability sexual orientation and beliefs.
We welcome the unique contributions that you can bring in terms of your education opinions culture ethnicity race sex gender identity and expression nation of origin age languages spoken veterans status colour religion disability sexual orientation and beliefs.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
