Business Analyst

The Business Analyst reports to the Revenue IT units Senior IT Manager (Water). This role is responsible for guiding the success of the technology and services related to various business processes that align with the Citys and Department of Revenues Water Revenue Bureau (WRB) technological strategic priorities and futurestate agile digital city experience. Working with crossfunctional technology teams and business process stakeholders they will oversee technology related business process initiatives from requirements through implementation assessment testing and continuous enhancement. In this role the Business Analyst will be the voice of the customer focusing on needs expectations understandings and desires of OIT and business process stakeholders to improve processes and increase satisfaction.  

As a member of the Revenue IT unit the Business Analyst is expected to uphold the organizations mission and contribute positively to a collaborative humancentered innovative accountable transparent and inclusive culture within the business unit.

Essential Functions
Business Process Discovery and Management
    Advocate the value of various business processes and encourage their use.
    Elicit document communicate and manage requirements solution scope assumptions constraints and traceability. 
    Conduct stakeholder analysis assess capability gaps evaluate solutions analyze data and define transition requirements for organizational readiness.
    Apply core business analysis techniques leveraging methodologies such as data modeling process modeling decision analysis requirements workshops and KPI evaluation to drive effective solutions. 
    Facilitate stakeholder collaboration conducting interviews document analysis and brainstorming sessions to define business rules nonfunctional requirements and evaluation criteria.
    Lead requirements gathering (including interviewing users analyzing work processes and operations establishing solution objectives and evaluating systems functionality) to uncover insights about various business processes and opportunities to improve existing services and explore new ones.
    Work closely with development and support teams during business process related projects including writing use cases and assisting in prioritization of features and functionality for systems
    Contribute to the planning for new or enhanced IT services or service bundles based on partner input and knowledge of OIT policies and standards
    Research investigate and promote the use of existing and emerging technologies to support or enhance IT operations and/or work.
    Perform initial testing of enhancements and provide feedback to developers as needed.  Coordinate with subject matter experts on second level testing.
    Keen ability to determine when to apply Project Management principles. 
    Contribute to Project and Portfolio Management.
    Ask smart questions take risks and champion new ideas.
Relationship Management
    Build and maintain collaborative and consultative relationships with business users and central OIT areas related to specific business processes being managed and serve as primary point of contact for IT coordination of services communication and planning around those business processes.
    Gain an indepth understanding of OITs and WRBs processes and requirements.
    Conduct regular reviews prioritysetting and planning sessions with business users and other stakeholders.  
    Serve as an advocate for those priorities plans and other technology needs within WRB and OIT.
    Monitor evaluate and regularly report to leadership on business processrelated IT projects services and support; the delivery of services according to service level agreements; and levels of client satisfaction.

Competencies Knowledge Skills and Abilities
    Demonstrated ability to think strategically about the application of technology to solve business problems and develop user/businessdriven technology strategies and plans.
    Ability to work with end users to understand and analyze business processes define requirements and assess technologies to determine fit for client needs; and with technical staff to translate those requirements into appropriate technical specifications.
    Exceptional communication skills with the ability to communicate technical concepts and information to nontechnical audiences in a compelling and empowering way.
    Deep commitment to developing and delivering modern usercentered and valueproducing technology products systems and services in a collaborative way.
    Ability to build effective relationships and strong commitment to working collegially and collaboratively with constituents at all levels in a diverse and distributed environment.
 

Qualifications :

    Completion of a bachelors degree program at an accredited college or university which has included major course work in Computer Science or Information Systems OR an equivalent combination of education and experience
    Minimum seven 5 years work experience preferably within IT and five 3 years business analysis experience
    Extensive experience with relevant tools such as MS Excel Project PowerPoint Visio and SharePoint. 
    Experience in leading or managing projects is a plus.
    Experience implementing Organizational Change Management is a plus.
    Experience working in a large governmental environment preferred.

Additional Information :

Salary Range: $65000 $75000

Starting salary to be determined based on experience and qualifications. 

Important: To apply candidates must provide a cover letter and a resume.

Work Setting: inperson (onsite)

Discover the Perks of Being a City of Philadelphia Employee:
   We offer Comprehensive health coverage for employees and their eligible dependents
   Our wellness program offers eligibility into the discounted medical plan
   Employees receive paid vacation sick leave and holidays
   Generous retirement savings options are available
   Pay off your student loans faster As a qualifying employer City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.
   Enjoy a Free Commute on SEPTA Starting September 1 2023 eligible City employees will no longer have to worry about paying for SEPTA public transportation. Whether youre a fulltime parttime or provisional employee you can seize the opportunity to sign up for the SEPTA Key Advantage Program and receive free Key cards for free rides on SEPTA buses trains trolleys and regional rails.
   Unlock Tuition Discounts and Scholarships The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10 to 40 on your educational expenses extending not only to City employees but in some cases spouse and dependents too!
Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial wellbeing and personal growth!

*The successful candidate must be a city of Philadelphia resident within six months of hire

Effective May 22 2023 vaccinations are no longer required for new employees that work in nonmedical nonemergency or patient facing positions with the City of Philadelphia. As a result only employees in positions providing services that are patientfacing medical care (ex: Nurses doctors emergency medical personnel) must be fully vaccinated.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race ethnicity color sex sexual orientation gender identity religion national origin ancestry age disability marital status familial status genetic information or domestic or sexual violence victim status. If you believe you were discriminated against call the Philadelphia Commission on Human Relations ator send an email to
 

Remote Work :

No

Employment Type :

Fulltime