Customer Success Associate
Customer Success Associate
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Job Description
Position Summary
Gamma Mobility is seeking a Customer Success Associate to support and enhance the customer experience by ensuring seamless onboarding engagement and retention of customers. The ideal candidate will play a key role in driving customer satisfaction addressing concerns and identifying opportunities for upselling and crossselling. This role requires strong communication skills a customerfocused mindset and the ability to collaborate with different teams to provide outstanding service.
Roles and Responsibilities
Ensure a seamless onboarding experience for new customers ensuring they understand our service offerings and operational processes.
Educate customers on platform usage vehicle operations and financial responsibilities.
Conduct periodic checkins with customers to ensure a positive experience.
Monitor customer behavior and feedback proactively identifying potential concerns.
Work with the Customer Success Manager to implement customer retention strategies and reduce churn.
Act as the first point of contact for customer inquiries and complaints ensuring timely resolution.
Work with internal teams (Operations Risk and Finance) to resolve customer payment vehicle maintenance and compliance issues.
Identify opportunities to promote additional services such as insurance maintenance plans and financial solutions.
Provide insights to the sales and finance teams on customer needs and product adoption trends.
Requirements
Bachelor s degree in Business Administration Communications Marketing or a related field.
Strong understanding of customer service principles and customercentric practices
At least 12 years of experience in customer support customer service or account management roles
Proven ability to handle customer inquiries resolve issues and manage customer accounts effectively.
Previous experience in a highvolume customer service environment where rapid responses and multitasking are key.
Ability to deescalate difficult situations and manage customer frustration with professionalism and patience.
Excellent time management skills with the ability to prioritize tasks and handle multiple customer requests simultaneously.
Benefits
- You would be part of a dynamic startup revolutionizing the vehicle subscription and financial services industry for gig workers in Africa.
- You would be part of a dynamic environment where your ideas are heard and your contributions propel us forward.
- You would work alongside passionate talented colleagues who share your commitment to excellence.
- You would witness firsthand the positive change your work brings to the lives of thousands of riders and drivers.
- Comprehensive benefits package including a competitive salary health insurance and exciting growth opportunities.
Employment Type
Full Time
