Customer Success Associate
Customer Success Associate
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$ 60000 - 63000
1 Vacancy
Job Description
Job Summary
As a Customer Success Associate you are focused on securing healthy longterm adoption among your
assigned portfolio of customers through trainings followups and additional checkins. You are a driven
customercentric team player who loves leveraging your versatility and critical thinking aptitudes to
develop relationships and deliver results for our customers.
Essential Duties and Responsibilities:
Serve as the primary point of contact for the customer during and postimplementation.
Develop a trusted advisor relationship with customer stakeholders to drive product and services
adoption.
Educate customers on how to leverage features and new releases.
Understand the customers needs and link them to workflows in our products and/or services.
Conduct periodic customer healthchecks to understand behavior and proactively address
inactivity and/or missed opportunities.
Help strategize with the customer at key stages of the lifecycle on how to optimize their use of
the product and services ensuring ROI.
Partner with internal stakeholders to align account activities with the customers business case
and strategy.
Identify renewal risk and collaborate with internal teams to alleviate blockers and ensure
successful renewals.
Minimum Required Qualifications:
Minimum 1 year of experience. Ideally has had a fulltime job or experience alongside studies.
Experience in sales customer success account management or customer support.
Passion to develop and build a career in Customer Success.
Customerfirst mindset and strong relationship management skills.
Strong problemsolving skills and good technical knowledge.
A passion for the digital marketing landscape.
Commercial acumen and comfort with working towards set targets.
Solid organizational skills like project management and milestone completion.
The drive to steer customers to succeed with a datadriven approach.
Good communication skills
For Individuals based in New York Illinois Colorado Washington and California Cision is required to disclose a salary range for this role. This compensation range is specific to these states however base pay may vary depending on a range of relevant factors.
Chicago Pay Range
$60000 $63000 USD
Required Experience:
IC
Employment Type
Full Time
