Lets begin Sr Systems Engineer ServiceNow 8069

Senior Systems Engineer ServiceNow Administrator

The Senior ServiceNow Administrator will play a pivotal role in overseeing and enhancing Moodys ServiceNow environment driving technical excellence and strategic alignment with business objectives. This role combines advanced handson administration leadership and strategic guidance to ensure the platforms health scalability and efficiency. The Senior ServiceNow Administrator will lead efforts to establish and uphold best practices around platform governance instance strategy integrations and technical design while mentoring and collaborating with the broader ServiceNow team.

Roles/Responsibilities

• Build and maintain strong partnerships with business leaders stakeholders and development teams to drive platform adoption and optimize functionality.
• Ensure platform health by developing and enforcing governance practices conducting technical audits and remediating configurations that do not align with ServiceNow best practices.
• Act as the primary technical escalation point for complex issues guiding the resolution of incidents and ensuring timely delivery of solutions.
• Lead the planning and governance of ServiceNow upgrades ensuring minimal disruption and leveraging new features to enhance the platforms capabilities.
• Collaborate with development teams to design build and deliver scalable ServiceNow solutions that leverage outofthebox capabilities while minimizing customizations.
• Provide mentorship and training to ServiceNow administrators and endusers fostering a culture of continuous learning and skill development.
• Proactively identify platform risks bottlenecks and opportunities for improvement implementing robust solutions in collaboration with stakeholders.
• Develop and maintain comprehensive technical documentation including design configuration and operational processes.
• Lead initiatives to adopt and integrate emerging ServiceNow technologies and features ensuring the platform remains modern efficient and aligned with industry standards.
• Oversee instance security user/group management and access control while maintaining compliance with organizational policies and industry standards.
• Partner with crossfunctional teams to drive innovation improve service delivery and enhance the enduser experience.

Qualifications

• 6 years of experience managing largescale ServiceNow implementations driving architecture and design improvements.
• 5 years of handson ServiceNow development and advanced administration including scripting (JavaScript AngularJS jQuery) Webservices API (SOAP/REST) JSON XML and HTML/CSS.
• Strong expertise in core ServiceNow ITSM processes (Incident Problem Change Service Catalog Knowledge) and a working knowledge of modules like Discovery MID Server and CMDB.
• Proven experience in leading ServiceNow platform upgrades (minimum of 4 upgrades) and ensuring successful deployment with minimal downtime.
• Extensive experience in platform governance security (user/group access management ACLs) and configuration management.
• Demonstrated ability to deploy update sets across environments and maintain instance security and performance.
• Strong leadership skills with a track record of mentoring administrators and guiding crossfunctional teams.
• Excellent problemsolving skills with the ability to perform root cause analysis and implement sustainable solutions.
• Strong communication skills both verbal and written with the ability to effectively interact with stakeholders at all levels.
• Bachelors degree in Computer Science Engineering or related field or equivalent professional experience.

Certifications

• ServiceNow Certified Administrator (Required)
• ServiceNow Certified Implementation Specialist (Preferred)
• ITIL v3 or v4 Foundation Certification (Preferred)
• Agile methodology certification or practitioner experience (Preferred).

The Senior ServiceNow Administrator will not only ensure the platform operates at peak performance but will also serve as a key contributor to its strategic evolution positioning Moodys ServiceNow environment as a cuttingedge tool to meet business needs.