Airline Customer Service Agent - Los Angeles CA

Join Pacific Aviation at LAX Where Every Journey Begins with You!

Are you passionate about aviation customer service and creating memorable travel experiences Do you thrive in fastpaced environments where teamwork and professionalism come first If so Pacific Aviation wants YOU on our team as an Airline Customer Service Agent at Los Angeles International Airport (LAX)!

At Pacific Aviation we take pride in delivering exceptional service to some of the worlds finest airlines. As a Customer Service Agent youll play a crucial role in ensuring a smooth airport journey for passengers from checkin to takeoff.

Why Youll Love This Job:

• Be the Face of the Airline Welcome and assist passengers with checkin boarding and overall travel guidance.
• FastPaced & Exciting Environment No two days are the same at the airport!
• Career Growth Opportunities We are committed to growing our team members and promoting from within.
• Diverse & Inclusive Team We celebrate diversity and value the unique backgrounds of our employees.

Your Role in the Passengers Journey:

• CheckIn Duties: Assist passengers with checkin process travel documents and ensure baggage is properly tagged.
• Boarding & Departures: Provide important flight information make boarding announcements and verify passenger documentation.
• Problem Solving: Address passenger inquiries assist with ticketing concerns and deescalate situations with professionalism and empathy.
• Safety & Security: Follow strict airport safety and security protocols to ensure compliance at all times.
• Team Collaboration: Work closely with your team to create a seamless airport experience for travelers.

Shifts Available (PartTime):

• 45hour shifts available between the following time slots:
• 5:30 AM 12:00 PM
• 9:00 AM 2:30 PM
• 4:30 PM 12:45 AM
• 7:45 PM 1:30 AM

Must be available to work at least 4 days per week including weekends and holidays.

What Were Looking For:

• Exceptional Customer Service Skills You thrive in facetoface interactions and can create a welcoming experience for all passengers.
• Strong Attention to Detail You ensure all travel documents procedures and protocols are accurate and followed.
• Team Player Mentality You work well with others and contribute to a positive collaborative environment.
• TechSavvy & Organized You can quickly learn airline systems and efficiently manage tasks.

Professionalism & ProblemSolving Skills You handle challenges with patience empathy and quick thinking.

Bilingual Preferred (Earn Additional Premium Pay!:

• English Korean
• English Tagalog
• English Mandarin
• English Cantonese
• English Vietnamese
• English Thai
• English Indonesian
• English Hindi or Gujarati
• English Japanese

Perks & Benefits:

• Hourly Pay Rate: $20.06
• Medical Dental & Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off (PTO)
• CompanyProvided Uniform
• Parking Discounts
• Paid Training
• Referral Bonus Program
• Cell Phone Plan Reimbursement

Note: During orientation and any required preemployment processing while awaiting clearance from U.S. Customs and Border Protection (CBP) compensation will be at a reduced hourly rate of $17.28 per hour. Once cleared and officially onboarded pay will be adjusted to the standard rate.

Ready to Take Off with Pacific Aviation Apply Today!

If youre ready to bring your passion for travel teamwork and outstanding service to the Pacific Aviation family wed love to hear from you. Click Apply Now to start your journey with us!

Pacific Aviation/SAS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Required Experience:

Unclear Seniority