ALEXANDER MCQUEEN Client Advisor Fixed Term Bicester Village
ALEXANDER MCQUEEN Client Advisor Fixed Term Bicester Village
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Job Description
Summary
Alexander McQueen is a British luxury fashion house founded by Lee Alexander McQueen in 1992. In 2001 the house joined the Kering Group and since December 2023 is under the creative direction of Sen McGirr.Alexander McQueen is distinctive for an expression of individuality subversive strength and raw power. With a design studio and atelier based in London the house is known for uncompromising quality and creative vision.
At Alexander McQueen we live and breathe a culture defined by our key Behaviours:
Empowerment We empower our team and peers providing unwavering support to ensure everyone can thrive; this means giving support to your team and those you are working with to succeed.
Teamwork We put an emphasis on Teamwork; this means working together as a collective to achieve shared goals.
Respect We value respect treating everyone with dignity and showing genuine appreciation for their efforts: this means treating everyone equally.
Kindness We believe kindness is integral to everything we do; this means demonstrating compassion and empathy towards others.
Job Description
The Alexander McQueen Client Advisor will be a passionate brand ambassador and dedicated team player promoting brand loyalty and transforming every Client visit into a memorable luxury shopping experience. Though your experience and expertise you will be a role model to the team and actively support the store management with activities as required.
Key Accountabilities
Provide exceptional client experience by greeting listening and assisting clients in exceeding their needs demonstrating an excellent knowledge of the products as well as of AMQ history and heritage
Proactively seize all crossselling opportunities utilizing all product categories available in the store
Maintain and develop Client relationships through a custommade approach and with the support of CRM and digital tools to strengthen Client loyalty
Engage with Clients on general trends in the fashion world and developments in luxury market showing passion for fashion and luxury products
Be driven to exceed individual financial targets and maximize own sales performances contributing to the success of the entire store
Foster open and constructive communication with team members taking a collaborative approach and proposing effective solutions when needed. Promote a positive working environment in line with the House Code of Behaviours.
Maintain a continual learning mindset by actively seeking and embracing feedback from both colleagues and management.
Maintain shopfloor standards and appropriate levels of products on the sales floor in line with House policies and procedures by utilizing various training resources provided by the Company
Strengthen Client loyalty by participating in the Department or Stores clienteling initiatives
Follow Company grooming accordingly with AMQ standards and policies
Act in compliance to Company procedures and guidelines on visual merchandising operational guidelines and stock procedures as well as cash activity inventory logistics and all main reporting activities requested by head office ensuring that Company policies and procedures are proactively executed
Demonstrate a thorough understanding of the companys policies
Key Requirements
You will be able to demonstrate the desired Alexander McQueen behaviours
Proven experience in a similar role within fashion retail companies or customer servicerelated field
Proven ability to drive and exceed individual and store KPIs
Possesses genuine interest in fashion and follows industry trends/news
Teamplayer mentality
Strong verbal and written communication skills
Strong selling skills and ability to overcome objections
Client centric approach and an entrepreneurial spirit
Ability to work in a fast moving and dynamic environment
Luxury product knowledge with keen interest in fashion trends luxury market social media etc
Ability to use digital retail tools and CRM
Ability to be mobile for extended periods of time
Job Type
Fixed Term (Fixed Term)Start Date
Schedule
Full timeOrganization
Alexander Mcqueen TradingRequired Experience:
Unclear Seniority
Employment Type
Full-Time
