Service Center Manager
Service Center Manager
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$ 115000 - 145000
1 Vacancy
Job Description
Overview
Job Title: Service Center Manager
Location: Flower Mound TX
Compensation: $115000 $145000
About Hydromax USA:
Since 2003 Hydromax USA has been a leader in advanced field services and solutions that empower utilities to make the most of their infrastructure investments. Our work is dedicated to improving the safety sustainability and reliability of the nations energy assets and natural resources. We employ smart passionate people that solve complex problems using the most innovative suite of solutions available. By seamlessly connecting people processes and technologies our team creates a digital environment that verifiably improves and modernizes the operations of our utility partners. We believe that our clear mission makes the world a better place: understand the present and protect the future.
Position Summary
We are seeking a highly motivated and experienced Service Center Manager to oversee the efficient and effective operation of our vehicle and equipment repair facility. The ideal candidate will be a resultsoriented leader with a strong technical background and exceptional organizational skills. This role is responsible for managing all aspects of service center operations including vehicle and equipment repairs parts inventory technician scheduling fleet utilization optimization and ensuring a high level of customer satisfaction.
Responsibilities
Primary Responsibilities
- Service Operations Management:
- Oversee and manage all vehicle and equipment repair and maintenance activities.
- Ensure timely and accurate completion of work orders.
- Maintain a clean safe and organized service center environment.
- Implement and enforce safety protocols and procedures.
- Team Leadership and Management:
- Develop and manage technician schedules to optimize productivity and minimize downtime.
- Conduct performance evaluations and provide ongoing feedback and coaching.
- Foster a positive and collaborative work environment.
- Inventory Management:
- Manage and maintain accurate parts inventory levels.
- Order and receive parts and supplies in a timely manner.
- Implement and maintain inventory control procedures.
- Negotiate with vendors to secure competitive pricing.
- Fleet Utilization Optimization:
- Develop and implement strategies to optimize fleet utilization and minimize downtime.
- Track fleet utilization data and generate reports.
- Identify and address inefficiencies in fleet operations.
- Work with Operations Management to ensure vehicles are available when needed.
- Scheduling and Dispatching:
- Prioritize work orders based on urgency and operational need.
- Maintain accurate records of work performed.
- Communicate with internal customers regarding scheduling and repair status.
- Quality Control and Customer Service:
- Ensure all repairs are completed to a high standard of quality.
- Address operations management concerns and resolve issues in a timely and professional manner.
- Maintain a high level of internal customer satisfaction.
- Financial Management:
- Monitor and control service center expenses.
- Generate and analyze reports on service center performance.
- Develop and manage the service center budget.
- Record Keeping and Reporting:
- Maintain accurate records of repairs maintenance and inventory.
- Generate regular reports on service center performance and fleet utilization.
- Utilize work order management software to track and manage operations.
Job Qualifications and Skills:
- 5 years of relevant experience required.
- Bachelors degree in business management operations management or a related field (Required).
- Proven experience in managing a vehicle or equipment repair service center.
- Strong technical knowledge of vehicle and equipment repair and maintenance.
- Excellent leadership communication and interpersonal skills.
- Proficiency in inventory management and control.
- Experience with fleet management and optimization.
- Strong organizational and problemsolving skills.
- Ability to work in a fastpaced environment and manage multiple priorities.
- Proficiency in service management software and Microsoft Office Suite.
- ASE Certification required.
- Valid Drivers License.
- Ability to pass a thorough background check and preemployment drug screen required as a condition of employment
Qualifications
Pay:
- $115000 $145000 dependent on experience
Benefits:
- Weekly pay
- Company paid smartphone safety boot voucher uniforms and PPE
- Medical dental vision insurance and more
- Company paid life insurance policy
- Paid holidays and personal paid time off (PTO)
- 401K with company match after 6 months
- Career advancement opportunities
Working at Hydromax USA:
At Hydromax USA were committed to a culture that embraces safety and strives for excellence. We achieve this through focusing on continuous improvement promoting employee development and building lasting customer relationships through mutual trust and honesty. All of this is accomplished while safely providing customers with unequaled customer service and exceeding expectations through deliverables.
We stand firmly behind our mission statement Understand the Present Protect the Future. In our industry when work is sloppy or incomplete it can directly impact public safety. Therefore the work we do is extremely important and we hold ourselves to the highest standards possible. As a Hydromax USA employee you will be on the front lines of customer service and public safety.
Hydromax USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
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Disclaimer
The above statements are not intended to be an allinclusive list of the duties and responsibilities of the job described nor are they intended to be such a listing of the job requirements. Rather they are intended to describe the general nature of the job. Hydromax USA reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.
Required Experience:
Manager
Employment Type
Full-Time
