Customer Service Specialist
Customer Service Specialist
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$ 41200 - 44780
1 Vacancy
Job Description
Join Seronda Networks as a Customer Service Specialist!
About Us: At Seronda Networks we offer more than just cuttingedge solutions; we provide a thriving environment for professional growth collaboration with a passionate team and recognition of your contributions. Join us as we transform ideas into realities and build an exciting future together.
Location: Saint Louis Missouri (Onsite Must work from the office)
Working Hours: Monday to Friday
Salary Range: $41200 $44780 per year
We are seeking a highly motivated and dedicated Customer Service Specialist to join our dynamic team. As a vital part of our customer support operations you will be responsible for providing exceptional service to our clients addressing their inquiries and resolving any issues they may encounter. Your role will involve direct communication with customers through various channels which may include phone email and live chat.
Responsibilities:
- Respond to customer inquiries via phone email and chat in a timely manner.
- Provide accurate information about products and services to customers.
- Resolve customer complaints and issues effectively and efficiently.
- Maintain detailed records of customer interactions and transactions.
- Follow up with customers to ensure their issues were resolved satisfactorily.
- Collaborate with team members to improve processes and customer service techniques.
Qualifications:
- High school diploma or equivalent; additional education in a related field is a plus.
- Proven experience in customer service or a related role.
- Excellent communication skills both verbal and written.
- Strong problemsolving abilities and a proactive approach to finding solutions.
- Ability to work in a fastpaced environment and manage multiple tasks efficiently.
- Proficiency in using customer service software and Microsoft Office Suite.
Benefits:
- Competitive salary with opportunities for growth.
- Comprehensive health dental and vision insurance plans.
- 401(k) retirement savings plan with employer match.
- Paid time off and holidays.
- Professional development and ongoing training opportunities.
- Supportive and inclusive work environment.
If youre ready to be the welcoming face of Seronda Networks and provide exceptional service apply now to join our team as a Customer Service Specialist!
Seronda Networks is an equal opportunity employer committed to diversity and inclusion.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
