Healthcare Customer Service Representative - Remote
Healthcare Customer Service Representative - Remote
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Job Description
Job Title: Remote Customer Service Representative
Location: Remote
Department: Customer Service
Reports To: Customer Service Manager
Employment Type: FullTime/PartTime
About Downtown Physical Therapy and Rehab
At Downtown Physical Therapy and Rehab we are dedicated to providing highquality personalized care to help our patients recover and live painfree lives. Our team of experienced therapists works together with patients to create individualized treatment plans that meet their specific needs. We believe that excellent patient care starts with excellent customer service and we are looking for a compassionate efficient and skilled Remote Customer Service Representative to join our team.
Position Overview
As a Remote Customer Service Representative you will be the first point of contact for our patients and potential clients ensuring they have a positive experience with Downtown Physical Therapy and Rehab. Your role will be to handle a wide range of customer inquiries and assist with appointment scheduling billing insurance verification and other administrative tasks all while maintaining a professional and friendly demeanor.
Key Responsibilities
Patient Inquiries: Provide exceptional customer service by answering calls emails and chat inquiries related to services scheduling billing insurance and more.
Appointment Scheduling: Help patients schedule appointments confirm appointments and reschedule as needed ensuring an efficient and smooth process.
Insurance Verification: Assist with verifying insurance benefits and eligibility for therapy services ensuring patients understand their coverage and responsibilities.
Data Entry: Accurately input patient information into our electronic health records (EHR) system and ensure all records are up to date.
Billing Support: Assist patients with billing questions payment processing and resolving billing issues. Work with the finance team to ensure accurate billing information.
Patient Communication: Follow up with patients on appointment reminders cancellations or treatment plan updates via phone email or text message.
Issue Resolution: Address any concerns or complaints promptly and professionally striving to resolve issues to the patients satisfaction.
Collaboration: Work closely with the clinical and administrative teams to provide seamless patient care and improve customer service processes.
Qualifications
Experience: 12 years of experience in customer service preferably in a healthcare setting or with medical terminology.
Communication Skills: Excellent verbal and written communication skills. Ability to communicate effectively with patients families and team members.
TechSavvy: Comfortable using various software systems including CRM platforms scheduling tools and electronic health records (EHR) systems.
ProblemSolving: Strong ability to think critically and handle customer concerns in a calm professional and empathetic manner.
DetailOriented: Exceptional attention to detail with the ability to maintain accurate patient records.
Remote Work Skills: Must be comfortable working independently in a remote setting managing tasks and responsibilities efficiently.
Availability: Flexibility to work varying hours including evenings and weekends if needed.
Preferred Qualifications
Experience with insurance verification and billing procedures.
Knowledge of physical therapy services and terminology.
Previous experience in a remote work environment.
Familiarity with patient management software or EHR systems (e.g. Kareo WebPT or similar).
What We Offer
Competitive salary based on experience.
Flexible remote work schedule.
Opportunities for professional development and growth.
A collaborative and supportive team environment.
Health benefits (for fulltime employees).
Paid time off and holidays.
Downtown Physical Therapy and Rehab is an Equal Opportunity Employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
About US
Downtown Physical Therapy & Rehab is a physical therapy clinic that offers a variety of services including sports medicine rehabilitation and orthopedic care. History:
Established in 1983 Downtown Physical Therapy & Rehab has served the Boston MA area
Offers oneonone treatment in a comfortable environment
Has a diverse staff of physical therapists
Services:
Sports medicine: Includes evaluation treatment and prevention programs for athletes
Rehabilitation: Includes pre and postsurgical rehabilitation TMJ rehabilitation and womens health
Orthopedic care: Includes treatment for a variety of orthopedic problems
Treatment methods: Manual therapy Ultrasound Hot packs and ice and Dry needling. Insurance:
Accepts insurance and credit cards
Most forms of physical therapy treatment are covered by insurance
Accessibility: Wheelchair accessible entrance and restroom and Accepts new information:
Offers direct access to physical therapy
Patients can ask their doctor if physical therapy is right for them
Employment Type
Full Time
