Application Consultant
Application Consultant
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Skills
- Ability to work under pressure.
- Good Project Management skills
- Ability to Demo multiple product lines.
- Good leadership and team building skills.
- Great written and verbal communication skills
- Good Troubleshooting skills
- Superior organizational and time management skills
Specific Requirements
- Collaborate with executives and stakeholders to understand the project requirements and objectives for the business moving forward.
- Develop implement winning presentation/demo meeting the clients specific requirements.
- Develop technical proposal detailing scope schedule and manhour effort to provide project deliverables.
- Define project success factors and identify project risks.
- Prepare project KO documentation and agree project implementation resourcing and roles & responsibilities.
- Prepare and conduct User Requirements Study
- Prepare and Conduct User acceptance Testing.
- Prepare project documentation and manuals.
- Prepare training plan implement end user and administrator training.
- Provide postsales support and troubleshooting.
- Communicate with partners and update partners and management of any customer support issues.
- Provide project close out reports.
- Provide Customer satisfaction feedback surveys.
- Feedback any lessons learned or opportunities for improvement.
- Provide customer solution health checks plus customer feedback/adoption/engagement.
- Provide feedback to management on company IT resources.
Key Performance Indicators
- Customer Retention: customers retained.
- Customer Satisfaction score
- Project schedule/cost compliance.
- Number of support requests following training
- Support response times.
- Work From Home
- EPF SOCSO and EIS contributions
Annual and medical leave
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Medical Insurance
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5day work week
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Friendly and supportive team environment
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Training and development opportunities
Employment Type
Full Time
