IT Support Engineer - Japanese Bilingual
IT Support Engineer - Japanese Bilingual
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$ 70000 - 90000
1 Vacancy
Job Description
Our client a leading Japanese company is seeking an IT Support Engineer for a position in Los Angeles.
Summary:
IT Support Engineer who can maintain trouble and Support Client systems (PC Printers Servers any Cloud system Router Firewall Switch WIFI) as well as implement network and system installation plans based on the specifications.
Maintenance Work
Helpdesk work
Design & Deployment work
General work:
- Attend requisite internal meetings.
- Attend requisite external (customer vendor) meetings.
- Report daily weekly monthly and in a timely manner projects and operations to supervisor.
- Collaborate with team and others.
- Organize the team as Team Leader.
- In order to accomplish assigned tasks improve skill and performance.
- Take a business trip with U.S. and aboard if needed
- Create and update System Document Operation Manual Knowledge Base Trouble History etc.
Maintenance work (Tier2
- Pay attention to the customer inquiries and/or system alarm.
- Respond to customer inquiries via email/phone and solving their issues/problems.
- Collaborate with the vendor for solving the system issue/problem if needed.
- Manage the inquiry/issue/problem from the beginning to the end and close the case.
- Propose and/or improve the system in order to reduce the customers issue/problem.
- Propose and/or improve the monitoring system in order to resolve the issue/problem proactively.
- Document the outage/system problem report.
- Create PC servers network setup manual Troubleshooting report
- Create manage and respond to support cases submitted by customers partners
- Perform daily system monitoring verifying the integrity of all hardware and server resources
- Provide advanced level technical support with the Microsoft suite of products (Windows 10/11 Office2016/2019/2021 M365 etc.
Kitting work
For the PC kitting project the following task shall be performed and completed;
- Create the PC label and ship out the PCs.
- Perform the kitting work according to the kitting procedure and record the kitting work log.
- Create the manual for the customer.
- Create or update a documentation such as Inventory Sheet Kitting Procedure Check sheet Admin/User Manual Label etc.
Help Desk work (Tier1
For the inquiry/issue/problem from our customer the following action shall be taken as a Tier1 according to the SLA;
- Pay attention to the customer inquiries and/or system alarm/monitoring.
- Respond to customer inquiries via email/phone and solving their issues/problems.
- Manage the inquiry/issue/problem from the beginning to the end and close the case.
- Create a ticket on ticket system and tracking them from the beginning to the end and close the case.
- Work on the client site on an asneeded basis.
Qualification / Requirements:
- English / Japanese(Required) Need to be able to read and write in Japanese as well as in English (due to counter part being in Japan).
- 3 Years Work experience as IT Support Engineer.
- 3 Years of AD admin WVD O365 Security
- CCNA/CCNP/Network (Preferred)
- MCSA/MCSE (Preferred)
- Communication skills with customers vender/carrier and company staff.
- Documentation skills.
- Microsoft office products (Word Exceletc. skills.
- Valid CA driver license(Required).
- Own car for visiting customer offices
Benefits:
Medical Dental and Vision Coverage
Basic Life Insurance and AD&D
ShortTerm and LongTerm Disability Insurance
Flexible Spending Account (FSA)
401(k) with company match
Paid Time Off (PTO): Vacation sick and floating holidays; plus 13 paid holidays
Tuition Reimbursement Program
Gym Reimbursement Program
Employee Assistance Program (EAP)
Wellbeing Solutions Program
Employment Type
Full Time
