IT Support Engineer
IT Support Engineer
Posted on :
12-04-2025
Employer Active
1 Vacancy
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Job Description
- First/Second line IT support for company internal users and contractors.
- Installing configuring and troubleshooting user laptops workstations printers mobile devices and other office IT equipment
- Configuring administering and updating Windows MAC and Linux operating systems on user devices.
- Managing user device environment using user device management tools.
- Creating and managing user accounts in OKTA AD Azure AD o365 and other systems.
- Physical networkrelated tasks (patching device installation ports assignment).
- Server and network equipment installation and maintenance cable patching in data centers and server rooms.
- Keeping an inventory of IT purchases and assets creating/updating inventory records assigning equipment to users auditing inventory and performing decommissioning.
- Working closely with the facility and security teams to resolve security issues.
- Constant development and improvements of local IT infrastructure.
- Installation and configuration as per solution designs and architecture and following system change requests for office and DC IT infrastructure and computer hardware
- Accounts management.
- Providing IT assets management according to internal procedures.
- Providing service/system operations and regular/adhoc maintenance to ensure fulfillment of service availability and security requirements.
- Providing accurate service/system metrics data and reporting on service/system availability capacity and security.
- Timely issues resolution escalation to thirdparty suppliers and problem analysis and resolution.
- Provisioning system updates and deployments according to respective internal procedures.
- User request fulfillment according to established SLAs.
- Performing other duties as asked by the manager which are related to this position or IT infrastructure.
Qualifications :
- Secondary (higher special etc. education.
- Good fluent written and spoken English.
- Good communication and presentation skills
- Ability to create structured documentation
- Teamwork skills ability to take decisions solve problems independently and in the team and work under high pressure working conditions
- Fundamental IT skills hardware OS applications networking security.
- Experience in deployment and support of Microsoft Windows MacOS iOS Linux operating systems and business software.
- At least 2 year experience in supporting user IT devices hardware and software.
- Experience using and managing workstations in heterogeneous environment remote management services filesharing collaboration email and directory services.
- Fundamental knowledge of IT procedures and security principles.
- Certifications on IT systems administration/support preferred.
- Enterprise employment experience preferred.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Department / Functional Area
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