SAP CX V2 testers for Customer Service Service Orders Exception Management Specialist
SAP CX V2 testers for Customer Service Service Orders Exception Management Specialist
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Job Description
This is a remote position.
Job Summary: We are seeking a detailoriented SAP CX V2 Tester with expertise in Customer Service and Exception Management to join our team. The ideal candidate will ensure the quality and functionality of SAP CX V2 systems focusing on customer service workflows and exception handling processes. This role involves developing and executing test plans identifying and resolving issues and collaborating with crossfunctional teams to optimize system performance.
Key Responsibilities:
Develop and execute test plans and test cases for SAP CX V2 systems specifically in Customer Service and Exception Management.
Perform functional integration regression and performance testing to ensure system reliability and efficiency.
Validate workflows and configurations to ensure compliance with business requirements.
Identify document and track software defects collaborating with developers to resolve issues.
Collaborate with stakeholders to understand testing requirements and provide feedback on system improvements.
Create and maintain detailed documentation for testing processes defect identification and resolution.
Stay updated on the latest testing tools methodologies and industry trends.
Qualifications:
Bachelors degree in Computer Science Information Technology or a related field.
3 years of experience in SAP testing with a focus on Customer Service and Exception Management.
Proficiency in testing tools such as HP Quality Center JIRA and Selenium.
Strong knowledge of SAP CX V2 modules and functionalities.
Excellent analytical and problemsolving skills.
Effective communication and interpersonal abilities.
Ability to work independently and collaboratively in a fastpaced environment.
Preferred Skills:
Experience with test automation frameworks and tools.
Familiarity with Agile and DevOps methodologies.
Certification in SAP CX or related modules is a plus.
Qualifications: Previous experience in heavy equipment/fleet management managing equipment maintenance, repairs and purchases. Experience in the field, the yard, and the office protocols A minimum of 5 years experience as a supervisor/manager of maintenance teams of heavy construction equipment and vehicle fleets Hands-on use of Computers including Excel, Word Strong leadership qualities Must be able to perform the position in office daily M-F Ability to build rapport with supervised team members and colleagues at all levels About Confidential: Super, team oriented environment with a customer-centric focus and a great reputation.
Education
Bachelors Degree and PMP Certification strongly preferred
Employment Type
Full Time
