Managed Services Associate- Transition Management - Operate
Managed Services Associate- Transition Management - Operate
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Line of Service
AdvisoryIndustry/Sector
Not ApplicableSpecialism
Managed ServicesManagement Level
AssociateJob Description & Summary
At PwC our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations reduce costs and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management technology and process optimization to deliver highquality services to clients.Those in managed service management and strategy at PwC will focus on transitioning and running services along with managing delivery teams programmes commercials performance and delivery risk. Your work will involve the process of continuous improvement and optimising of the managed services process tools and services.
Driven by curiosity you are a reliable contributing member of a team. In our fastpaced environment you are expected to adapt to working with a variety of clients and team members each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm you build a brand for yourself opening doors to more opportunities.
Examples of the skills knowledge and experiences you need to lead and deliver value at this level include but are not limited to:
- Apply a learning mindset and take ownership for your own development.
- Appreciate diverse perspectives needs and feelings of others.
- Adopt habits to sustain high performance and develop your potential.
- Actively listen ask questions to check understanding and clearly express ideas.
- Seek reflect act on and give feedback.
- Gather information from a range of sources to analyse facts and discern patterns.
- Commit to understanding how the business works and building commercial awareness.
- Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance) uphold the Firms code of conduct and independence requirements.
Job Summary
A career in our Managed Services team will give you an opportunity to collaborate with many teams to help our clients implement and operate new capabilities achieve operational efficiencies and harness the power of technology. Within our global Managed Services platform Transitions objective is to successfully enable operations to meet contracted service requirements through the documented solution and demonstrated Operational Readiness prior to Commencement of Service Delivery. Transition operates with quality and within a standard across all towers of the Managed Services Practice regardless of the size of the engagement and the size of the customer.
Minimum Degree Required (BQ) *:
Bachelors Degree
Degree Preferred:
Required Field(s) of Study (BQ):
B Tech
Preferred Field(s) of Study:
Year(s) of Experience (BQ) *: US
23 years of experience
Certification(s) Preferred: Prince 2 ITIL
Preferred Knowledge/Skills *:
Job Description
- Assist in managing the transition projects ensuring alignment with strategic goals and timelines.
- Develop and maintain detailed project plans schedules and status reports.
- Collaborate with crossfunctional teams to gather requirements and deliver actionable insights.
- Support project managers in identifying risks and developing mitigation strategies.
- Prepare clear and concise presentations for internal and external stakeholders.
- Assist in stakeholder communication and management to ensure all parties are informed and aligned.
- Continuously seek opportunities to improve transition processes and methodologies.
Position Requirements:
Required Skills:
- 23 years of relevant experience in project management business analysis or a similar role.
- Strong analytical and problemsolving skills.
- Experience with SAP/ERP transitions is a plus.
- Ability to work collaboratively in a team environment and manage multiple priorities.
- Project Management Risk & Budget Management
- ITIL Processes and understanding of Operating Models for Managed Services
- Process Mapping and Reengineering
- Excellent communication skills and stakeholder management
Preferred Skills:
- Proficiency in Power BI or any data visualization tool and reporting
- Excellent Presentation skills
- Continuous Improvement CI
- Change Management
- Understanding of Technologies (Infra &/or App) and keenness to invest in learning new technologies
- Knowledge of MS Office suite (MPP & Visio in particular)
Education (if blank degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank certifications not specified)
Required Skills
Optional Skills
Accepting Feedback Accepting Feedback Active Listening Automation Automation Framework Design and Development Automation Solutions Budgetary Management Business Process Automation (BPA) Business Process Improvement Business Process Outsourcing Business Transformation Communication Continuous Process Improvement Data Quality Automation Deliverable Planning Delivery Excellence Design Automation Digital Transformation Emotional Regulation Empathy Inclusion Intellectual Curiosity Managed Services Operational Excellence Operational Performance Management (OPM) 19 moreDesired Languages (If blank desired languages not specified)
Travel Requirements
Available for Work Visa Sponsorship
Government Clearance Required
Job Posting End Date
Required Experience:
IC
Employment Type
Full-Time
