Assistant Facilities Manager

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JLL are currently recruiting for a dedicated and skilled Assistant Facilities Manager to support the Facilities Management team in delivering exceptional facilities services to occupiers across one or more managed properties. The successful candidate will work closely with the Facilities Manager(s) to ensure the highest standards of property management adhering to JLLs best practices and understanding the business objectives of the investment.

Based at a premium asset site this position offers an excellent opportunity for growth within a dynamic facilities management environment. The successful candidate will play a crucial role in maintaining highquality standards across our managed properties while ensuring client satisfaction and operational efficiency.

Position: Assistant Facilities Manager (AFM)

Location: Chamberlain Square. Birmingham

Reporting to: Facilities Manager(s) (FM)

Key Responsibilities:

Facilities Management Support:

• Assist in delivering client KPIs as outlined in the Property Management Agreement (PMA)

• Support the implementation of Instinct operational initiatives to enhance customer experience

• Aid in the smooth transition of properties into management and prepare for potential sales

• Ensure onsite management aligns with JLLs policies processes and procedures

Occupier Relations:

• Serve as the primary point of contact for daytoday building operations

• Liaise with occupier representatives to resolve issues at the local level

• Provide advice and guidance on physical property operations

• Support the FM in addressing occupier matters that may impact property valuation/investment

Financial Management:

• Assist in setting and controlling service charge budgets

• Support quarterly variance reporting and reconciliation processes

• Aid in procurement activities adhering to JLLs PAM procurement program

Contractor Management:

• Monitor contractor performance against agreed standards

• Help prepare site regulations and issue work permits for contractor activities

• Assist in the implementation of minor works

Health Safety and Compliance:

• Support the buildings Social Responsible Management activities including H&S and environmental/sustainability initiatives

• Maintain test and implement disaster planning procedures and relevant procedures

Building Operations:

• Assist in managing building plant and equipment

• Take responsibility for building management systems where appropriate

• Monitor vacant/void property in accordance with client insurance policies

• Conduct site visits as per the program issued by the FM

Documentation and RecordKeeping:

• Establish and maintain proper site records following best practice rules

• Assist in developing and maintaining occupier handbooks

Team Collaboration:

• Work closely with various virtual teams within the JLL Property Management team including Client Relationship Directors Contract Directors Management Services and Client Financial Services

Qualifications and Skills:

• Previous experience in facilities management or a similar role

• Strong understanding of building operations and maintenance

• Excellent communication and interpersonal skills

• Financial acumen

• Proficiency in Microsoft Office suite and familiarity with building management systems

• Ability to work independently and as part of a team

• Strong problemsolving and organizational skills

• Knowledge of health and safety regulations and environmental sustainability practices

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table! If you require any changes to the application process please email or call 440 to contact one of our team members to discuss how to best support you throughout the process. Please note the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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