Customer Service Representative
Customer Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description
ROLE DETAIL
Position Title:
Customer Service Rep
JOB OBJECTIVE
A Customer Service Representative also known as a Customer Support Agent or Client Service Advisor is a frontline professional responsible for providing assistance and support to customers before during and after their interactions with a company. They play a crucial role in ensuring positive customer experiences and resolving issues to maintain customer relationship.
KEY RESPONSIBILITIES
- Assist customers with inquiries requests and complaints via telephone email chat or facetoface interactions delivering accurate and timely information and assistance to meet their needs.
- Listen actively to customers concerns showing empathy patience and professionalism in every interaction and strive to understand and address their needs effectively.
- Resolve customer issues and complaints promptly and efficiently using problemsolving skills comprehensive product knowledge and adherence to company policies and procedures to find suitable resolutions.
- Process orders returns refunds and exchanges accurately and efficiently following established procedures and documentation requirements to ensure customer satisfaction and compliance with regulations.
- Liaise with other departments such as sales logistics and technical support to coordinate responses to customer inquiries resolve issues and escalate complex problems as necessary for timely resolution.
- Maintain precise records of customer interactions transactions and resolutions using customer relationship management (CRM) software or databases for documentation and reporting purposes.
- Promote company products services and special offers to customers based on their requirements and preferences identifying opportunities for upselling or crossselling to enhance customer satisfaction and drive sales revenue.
- Communicate effectively with customers colleagues and other stakeholders to build positive relationships address concerns and promote effective credit management practices within the organisation.
PROJECT/CLIENT REQUIREMENT
- Skills Qualification
Yes
- Previous Experience
Yes
- Right to Work in the UK
Yes
- Security Screening
Yes
- Means of Travel
Yes
Required Experience:
Unclear Seniority
Employment Type
Full-Time
