Customer Development Analyst
Customer Development Analyst
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Job Description
Job Description:
Here at Mars Wrigley we have an exciting opportunity for a Customer Development Analyst to join our Sales team.
Reporting to the Customer Development Director COLES LARS this role is essential to ensuring a good working relationship between the wider Coles LARS Team and our CoPilots in Finance and Accounts Receivables this is pivotal for prompt resolutions when needed.
This position is responsible for prompt and accurate processing of customer claims through aiding with validation of claims regular accrual maintenance/closures & ensuring that the COLES LARS Team follow all Governance requirements for all of their accounts.
What would be your key responsibilities
Build mutual working relationships with Finance & Accounts Receivables
Manage the Outstanding Deductions Register (ODR) adhering to KPI targets
Maintain Low Volume/Balance of Aged accruals.
Be the teams expert for Promax PX assist with Promax PX Maintenance for the COLES LARS Team Periodic Financial reporting and alignment
Periodic Financial reporting and alignment; including period close for Coles Kmart Aldi Costco & Trad Value.
Communicate escalations to Line Manager of inaccurate claims received by customers for
Dispute resolution with the team
Maintain customer administrative tools and systems including COLES LARS Online Portals. Ensure New Lines are set up not just for COLES LARS but also subsidiary customers such as Kmart Coles online Aldi & Costco.
Periodic Operational meeting collaboration including running master file & including analysis for new customers.
What are we looking for
You possess strong analytical skills excel in spreadsheet management and thrive on refining processes to enhance efficiency always seeking opportunities for improvement. In addition you ideally have:
Tertiary qualifications & minimum circa 2 years experience within industry preferably within Sales FMCG.
The ability to analyse large volumes of data simplify and drive insight to action
A strong ability to problem solve issues in a timely manner
Strong communication skills with the ability to simplify the complex set direction and targets and hold others to account
Strong experience analysing large volumes of data.
What can you expect from Mars
Work with over 140000 likeminded and talented Associates all guided by The Five Principles.
Join a purpose driven company where were striving to build the world we want tomorrow today.
Bestinclass learning and development support from day one including access to our inhouse Mars University.
An industry competitive salary and benefits package including company bonus.
At Mars Wrigley take pride in your contribution in creating better moments for millions through our brands to the way we source make and market our products.
Internal candidates: This role is graded a T1 and candidates should discuss with their line manager prior to applying.
Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status protected veteran status or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability it is available upon request. The company is pleased to provide such assistance and no applicant will be penalized as a result of such a request.
Required Experience:
IC
Employment Type
Full-Time
