Manager Salesforce
Manager Salesforce
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$ 98164 - 231197
1 Vacancy
Job Description
Learn what makes QTS a unique place to grow your career!
Who We Are:
Its pretty exciting to find yourself standing in a pivotal moment in time. Its even more exciting to be out front leading it. At QTS our worldclass data centers are supporting our customers most strategic growth initiatives positioning us at the forefront of todays dynamic digital transformation.
As AI and cloud drive the demand for increased speed capacity and capability QTS has emerged as the global digital infrastructure leader committed to connecting the world for good. Driven by purpose and fueled by a spirit of innovation QTS designs builds and operates some of the worlds most advanced forwardthinking data is a portfolio company of Blackstone.
QTS is Powered by People. People who play a vital role in our companys culture innovation and growth. People who are committed to contributing to the communities where we operate and work. People who are knowledgeable resourceful and mission driven. Together we do great things.
Who You Are and the Impact You Will Have:
QTS Manager Salesforce is responsible for executing on the vision for our Salesforce business applications. The Salesforce Manager leads teams of departmental crossfunctional and thirdparty Salesforce application support professionals in the optimization of our application usage and business process performance.
What You Will Do:
Salesforce Functional Roadmaps Completion and maintenance of functional roadmaps through collaboration with the VP Business Support Systems and functional leaders review of vendor release and roadmap materials.
Application & Business Process Enhancements Scoping planning and of approved application enhancement projects. Define and manage change control process for development and release readiness criteria and ensure all changes meet criteria prior to deployment.
System Availability Confidentiality and Security Standards Development and implementation of Salesforce specific system support specifications and procedures in accordance with ISO27001:2013 standards.
User Support Managing the completion of tier 2 and tier 3 escalated support cases for Salesforce. Recognizes and steers the support tasks to the appropriate team. Gather evaluate and present performance metrics and benchmarks to resolve or prevent system problems.
Application Usage Monitoring Monthly analysis and reporting on Salesforce Application Usage and Salesforce Support Performance.
What You Will Need to be Successful:
Bachelors degree or equivalent professional experience
Three or more years of Salesforce Administration experience three or more years experience working on complex projects with a focus on endtoend implementation and management of Salesforce solutions or five or more years of defining designing and implementing sales operations processes in Salesforce.
Two or more years of people management experience including crossfunctional and third party providers.
Experienced in Information Technology project management methodologies has successfully completed a variety of Information Technology enhancement projects utilizing different project delivery models.
US Citizenship for this position is required by law due to federal customer contracts
Nice To Have:
Salesforce Administrator Certification
Change Agent Excited about change drives business process improvement and technology expansion within the business. Resilient in the face of opposition and adversity able to complete required changes.
SelfStarter Adapts to technology and business change takes initiative to learn new technologies and business processes and shares skills gained with team members.
Results Oriented Track record of attaining goals meeting objectives and completing projects on time. Sets measurable goals and objectives able to go above and beyond to achieve results.
The Perks (and these are just a few!:
QRest Sabbatical
Employee Stock Purchase
QTS scholarship for dependents
Eagle Club award trip eligibility
Paid volunteer days
Tuition assistance parental leave and military leave assistance
Total Rewards
This role is also eligible for a competitive benets package that includes: medical dental vision life and disability insurance; 401(k) retirement plan; exible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program and other company benets.
This position is Bonus eligible.
In accordance with applicable law the following represents a reasonable estimate of the range of possible compensation for this role if hired remotely. Please note that this information is provided for those hired remotely and this role is open to remote candidates with compensation that aligns with your location. The successful candidates starting salary will be determined based on permissible nondiscriminatory factors such as skills experience and geographic location.
The estimated pay range for this role is:
$98164.50 $231197.03The successful candidates starting salary will be determined based on permissible nondiscriminatory factors such as skills experience and geographic location. This role is also eligible for a competitive benets package that includes: medical dental vision life and disability insurance; 401(k) retirement plan; exible spending savings account; paid holidays; paid time off; employee assistance program; and other company benets.
We conform to all the laws statutes and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women minorities individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation gender identity or national origin age disability status Genetic Information & Testing Family & Medical Leave protected veteran status or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint orally or in writing to the employer or the government or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.
The Know Your Rights Poster is included here:
The pay transparency policy is available here:
Pay Transparency Nondiscrimination PosterFormatted
QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process please send an email to and let us know the nature of your request and your contact information.
Required Experience:
Manager
Employment Type
Full-Time
