Customer Retention Executive
Customer Retention Executive
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Job Description
Job Summary:
We are seeking a resultsdriven and customerfocused individual to join our team as a Customer Retention Executive. The successful candidate will be responsible for proactively contacting customers who have purchased GPS trackers through our ecommerce website to renew or recharge their services. The goal is to retain existing customers increase revenue and provide excellent customer service.
Key Responsibilities:
Proactively contact customers via phone email or SMS to renew or recharge their GPS tracker services
Provide customers with renewal options pricing and promotions
Address customer queries and concerns regarding GPS tracker services
Negotiate and close renewal deals with customers
Update customer records and service status in our CRM system
Meet or exceed monthly renewal targets and revenue goals
Collaborate with the customer service team to resolve customer complaints
Requirements:
12 years of experience in customer retention sales or a related field
Excellent communication and negotiation skills
Strong customer service skills and ability to resolve customer complaints
Ability to work in a fastpaced environment and adapt to changing priorities
Basic computer skills and knowledge of CRM software
Ability to meet or exceed sales targets and revenue goals
Preferred Skills:
Experience in the GPS or telematics industry (an advantage)
Knowledge of GPS tracker services and technology
Certification in sales customer service or a related field
Coordinate with
Required Experience:
Junior IC
Employment Type
Full-Time
