Core Accounts Manager - Toronto
Core Accounts Manager - Toronto
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Job Description
Responsibilities:
- Review call logs and other KPIs to give performance feedback to the team when needed.
- Interview potential new hire candidates for the account
- Handle escalated issues with customers and carriers
- Coach new hires by teaching the best practices to run loads in the TMS work with carriers/drivers and how to deliver award winning customer service to all parties
- Conduct annual reviews and checkins with team members to ensure expectations are clear and feedback is given frequently
- Communicate and calculate annual merit increases
- Track sales competitions.
- Monitor account volume and staff appropriately.
- Create team member incentives
- Manage the team schedule and responsibilities for Logistics Coordinators Core Account Specialists and Schedulers
- Develop and manage a team of 45 employees
- Oversees and refine all processes on the account to maximize efficiency and profitability
- Archive team processes in a team operation manual
- Keep all AP/AR up to date on the account
Required:
- A Bachelors Degree or equivalent experience
- 5 years of logistic account management
- 3 years of Refrigerated Cross border produce freight experience
- Ability to work in a fast paced environment.
- Advanced Microsoft office skills.
- Ability to learn other technologies quickly.
- Availability to work nights weekends and holidays as needed.
- Fluent in English
- Excellent communication skills; both written and oral.
- Knowledge of U.S. & Canadian geography.
- Experience with Logistics Software.
- Knowledge of laws regulations and ISO requirements.
Preferred:
Experience with managing a small team including hiring and developing talent.
Company Operating Name: IEL Canada Brokerage ULC
Business Address: 1055 West Georgia St. Vancouver BC V6E 4N7
Position Address: 309 Pennsylvania Ave. Concord ON L4K 5R9
Job Title: Core Accounts Manager
Terms of Employment: Permanent Position
Language of Work: English
Wage: $75000 CAD
Raises: Merit increase annually
Bonuses: based on performance
Contact Information:
Benefits Package: Retirement Savings Plan (RSP) Life & AD&D and Optional Life AD&D & Critical Illness Short Term Disability Long Term Disability Extended Health Care Vision Dental Identity Theft Health Care Spending Account and Wellness Spending Account.
We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability you may contact us at or callext. 4.
US Based Employees At IEL we are committed to providing equal employment opportunities for all persons regardless of age ancestry color religious creed (including religious dress or grooming practice) family and medical care leave status disability (mental and physical) including HIV and AIDS marital status medical condition (including cancer and genetic characteristics) genetic information military status protected veteran status status as a victim of domestic violence or stalking familiar status national origin race sex pregnancy childbirth breastfeeding or related medical condition gender identity or expression sexual orientation and or any other category protected by law.
Required Experience:
Manager
Employment Type
Full-Time
