Associate Director, Strategic Accounts
Associate Director, Strategic Accounts
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Job Description
Collinson is the global privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences loyalty and customer engagement and insurance solutions for over 400 million consumers.
Collinson is the operator of Priority Pass the worlds original and leading airport experiences programme. Travellers can access a network of 1500 lounges and travel experiences including dining retail sleep and spa in over 650 airports in 148 countries helping to elevate the journey into something special. We work with the worlds leading payment networks over 1400 banks 90 airlines and 20 hotel groups worldwide.
We have been bringing innovation to the market since inception from launching the first independent global VIP lounge access Programme Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.
Key clients include Mastercard American Express Cathay Pacific British Airways LATAM Flying Blue Accor EasyJet HSBC Chase HDFC.
Our mission is focused on doing good beyond profit which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.
Never short of ambition the success of our business is delivered through the diverse and talented team of over 2200 global colleagues.
We are now looking for an Associate Director Strategic Accounts to join our team and help shape the future of travel experiences. In this key role youll work alongside our VP of Partner Engagement & Strategic Accounts to drive long-term value from our most important global partnerships.
As a senior member of the team you will be responsible for developing and delivering comprehensive strategies that align with our business goals while meeting the needs of our strategic partners across sectors like Airlines Hotels Financial Services Loyalty and Ground Handling. This is an exciting opportunity to take ownership of high-value relationships deliver best-in-class partner management frameworks and influence cross-regional execution at scale.
Key responsibilities:
- Create and implement account strategies that deliver on global objectives and fuel revenue growth.
- Lead and nurture strategic relationships ensuring alignment through quarterly business reviews strategic planning sessions and collaborative initiatives.
- Develop strategic negotiation plans and manage senior stakeholders to deliver mutually beneficial commercially sound contracts.
- Own the budgeting and forecasting process for strategic accounts managing annual costs of approximately 400 million.
- Identify and support new partnership opportunities working closely with internal teams to maximize value creation.
- Partner with regional teams to deliver seamless execution of initiatives balancing global priorities with local market needs.
- Monitor account KPIs deliver performance insights and champion continuous improvement through actionable analysis.
- Ensure the integrity and accuracy of partner content and support joint marketing efforts for maximum brand exposure.
What we are looking for:
- Significant experience in commercial account and contract management (global or multi-P&L exposure preferred).
- Proven background in travel loyalty financial services airlines or hospitality.
- Strong leadership capability with the ability to influence and collaborate in a matrixed global environment.
- Exceptional negotiation and strategic planning skills.
- Highly numerate and analytical with a keen eye for identifying growth opportunities.
- Adept at managing multiple priorities and communicating effectively with senior stakeholders.
- Comfortable driving large-scale cross-border projects and delivering against P&L goals.
- A proactive mindset with a passion for enhancing customer experiences and driving innovation.
Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour race ethnicity gender identity sexual orientation neurodivergence family status age individuals with disabilities and people from all backgrounds cultures and experiences as we strongly believe this contributes to our on-going success.
We are focused on continually evolving our purpose driven high performing culture providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Take Action Do the right thing One team and Be insight led. These help guide everything we do internally in terms of how we think act and interact right through to how we deliver value to our customers and clients.
In your application please feel free to note which pronouns you use (For example - she/her/hers he/him/his they/them/theirs etc).
If you need any extra support throughout the interview process then please email us at
Employment Type
Full Time
