Call Center Banking Representative
Call Center Banking Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Duties and responsibilities include but are not limited to the following:
- Provide exceptional phone service to members.
- Provide account information such as balances check clearings deposit postings return checks availability of funds and statement information.
- Ask outofwallet questions for verification purposes.
- Complete extensive verification of each member to avoid fraud and identity theft.
- Process withdrawals loan payments transfers and check orders.
- Place stop payments on checks cashiers checks ACH debits and payments and process the applicable paperwork.
- Assist with ITM (Interactive Teller Machine) services when needed.
- Strive to meet crossselling and departmental goals.
- Assist members with questions concerning ATM debit and credit cards.
- Provide membership information.
- Explain procedures to initiate direct deposits and ensure proper forms are mailed to members.
- Assist members with various payroll questions requests for new payroll cards or problems with payroll postings.
- Provide information on new and ongoing promotions.
- Assist with online banking duties.
- Assist members with various Digital Banking services.
Benefits and Compensation:
- Bonus and incentive opportunities
- Paid Holidays
- Paid Time Off (Vacation Sick and Personal Days)
- Medical Dental and Vision Insurance
- 401(k) retirement program with matching funds
- Employer paid Group Term Life Insurance Short Term and Long Term Disability Insurance
- Tuition Reimbursement Program
Liberty FCU is an Equal Opportunity Employer Minority/Female/Disability/Protected Veteran.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
