Bilingual Collections Representative EnglishSpanish
Bilingual Collections Representative EnglishSpanish
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$ 17 - 26
1 Vacancy
Job Description
At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported then Associated Bank may be the right place for you.
Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process.
Under the direction of the Collections Supervisor collect delinquent loans on a timely basis by working with customers to bring accounts current within department policy and procedure and maintain department goals while delivering an exceptional customer experience during every interaction.Job Accountabilities
Contact delinquent loan customers daily by telephone via the autodialer and/or dial directly to resolve delinquency issues. Plus handle incoming calls from account holders or colleagues.
Document all conversations information and account changes via the system to ensure a complete and accurate record of the delinquency and its resolution.
Collect delinquent accounts at department and compliance standards.
Meet department goals for delinquency resolution by contacting and resolving the greatest number of customer issues to reduce bank risk.
Submit referrals to the proper departments to resolve issues related to misapplied payments forced place insurance escrow inquiries etc.
Assist in the training of new associates.
Education
High School or equivalent combination of education and experience Required
Experience
Less than 2 years Customer service telemarketing or office support Required
Skills
Must be bilingual English / Spanish
In addition to core traditional benefits we take pride in offering benefits for every stage of life.
Retirement savings including both 401(k) and Pension plans.
Paid time off to volunteer in your community.
Opportunities to connect with others through our diversityfocusedColleague Resource Groups.
Competitive salaries with professional development and advancement opportunities.
Bonus benefits including wellbeing programs and incentives parental leaveanemployee stock purchase plan military benefits and much more.
Personal banking loan investmentand insurance benefits.
Associated Bank serves more than 120 communities throughout Wisconsin Illinois and Minnesota and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the our community onFacebookLinkedInandX.
Compliance Statement
Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race religion color sex national origin age sexual orientation gender identity disability or veteran status among other factors.
Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR.
Responsible to report ethical concerns as needed to Associated Banks anonymous Ethics Hotline.
Associated Bank provides additional assistance throughout the application interview and hiring process. Please contactif you need an accommodation at any time during the process.
Associated BancCorp is an Affirmative Action andEqual Opportunity Employer. Associated BancCorp participates in the EVerify Program. EVerify NoticeEnglish or Spanish. Know Your Right to WorkEnglishorSpanish.
Associated Bank isPay Transparencycompliant.
The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including but not limited to work location skills experience education and qualifications for the role.
$17.00 $26.65 per hourRequired Experience:
Unclear Seniority
Employment Type
Full-Time
