Professional Services Intern
Professional Services Intern
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Description
Responsibilities
This position is designed as an entry into the world of Professional Services. This position requires a high degree of oversight by a mentor or senior team member and may include the following:
- Project Planning Activities
- Conduct internal project transitions using provided meeting templates
- Manage addon projects for existing clients
- Can manage project offboarding which includes:
- Modification of existing project plans
- Outlining the remaining scope schedule and budget of the project as well as each partys responsibilities and mutual commitment to contribute adequate resources to follow the plan with assistance.
- Ensure that resources are scheduled and monitor progress to ensure compliance with the project plan immediately notifying affected parties of any schedule changes
- Use departmental sites/calendars/systems to publish a summary of key dates and issues to all Tyler employees involved in the project such as development implementation support and other project managers.
- Obtain regular feedback from clients regarding project status and quality of service and take immediate corrective action as required.
- Follow provided direction to resolve roadblocks such as hardware software or networking incompatibilities and unresponsive thirdparty vendors or clients.
- Communicate completion of milestones to clients and secure formal acceptance from them.
- Upon project completion conduct meetings with clients using provided meeting templates to ensure a smooth transition of services from implementation to support.
- Familiarity of contract requirements program modifications and other sitespecific background information
- Ability to research basic invoice questions
- Acts on direction provided for process improvement initiatives
- After successful completion of PSA Training completes the responsibilities of the Contract Routing Team
- Daily Digest
- Initiate New Contract Setup Requests
- Selection of appropriate Project template(s)
- Performs other duties as assigned
Qualifications
- High school graduate or equivalent
- Understanding and desire to learn the skills associated with a Project Manager
- Proven planning organizational skills and follow through ability
- Excellent customer service skills
- Excellent verbal and written communication skills
- Proficiency using computers and Microsoft Office Suite
- Ability to problemsolve and present solutions with some guidance
- Seeks appropriate guidance to prioritize and complete multiple tasks in a fastpaced technical environment
- Demonstrated ability to maintain a positive professional attitude and is open to feedback to further growth
- Seeks appropriate guidance for negotiation conflict resolution and persuasion skills.
- Occasionally seeks out opportunities to develop skills further
Required Experience:
Intern
Employment Type
Intern
