Supportive Housing Coordinator

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SERVICE AREA: Housing & Justice Related Services (HJRS)

PROGRAM: Supportive Housing Projects

JOB OVERVIEW:

The purpose of the Supportive Housing Coordinator position is to improve the viability of the housing development and improve the quality of life for residents. This is accomplished by increasing residents access to services and facilitating their participation in programs that enhance their physical social and mental wellbeing.

The Supportive Housing Coordinator is responsible for providing direct services to lowincome housing sites in the Supportive Housing LowIncome Housing Tax Credit (LIHTC) portfolio. The ideal candidate will demonstrate the ability to work flexibly with housing participants property managers and service providers to assist persons in maintaining housing stability and increasing selfsufficiency. Adopting solutionsoriented and nonjudgmental models the Supportive Housing Coordinator is responsible for working with households to identify goals to improve health wellness and connection to the community.

This position is funded through partnerships with real estate development companies and the Pennsylvania Housing and Finance Agency (PHFA). The Supportive Housing Coordinator will have primary responsibility for communitybased linkages engagement and collaboration of services with both internal and external stakeholders. This team member is a direct service worker who has a close understanding of the communities they serve. The trusted relationship enables them to serve as a link between physical and behavioral health and social services and the community to facilitate access to services and improve the quality and cultural competence of service delivery.

This position requires some travel between the supportive housing programs.

The Supportive Housing Coordinator reports to the Director of Housing Services.

MISSION VISION AND CORE VALUES:

The Supportive Housing Coordinator position works to support PHMCs Mission Vision and Core Values.

Mission & Vision: PHMC works to create and sustain healthier communities through partnerships with government foundations businesses and communitybased organizations. We envision a healthier community for all.

Integrity: We are committed to building and sustaining trust across our teams partners and funders
Impact: Our work is purposeful and rooted in a datadriven approach.
Accountability: We hold ourselves and each other responsible for getting things done effectively managing resources and achieving sustainable results.
Inclusion & Collaboration: We value and respect the inherent differences of all individuals strive to amplify those voices and experiences and are committed to working together to convene diverse perspectives talents and approaches to public health.
Credibility: We are a trusted resource that delivers innovative approaches and reliable services to the communities that depend on us.

RESPONSIBILITIES:

Counseling & Case Management

Utilizes bestpractice approaches (i.e. clientcentered traumafocused etc. to provide housing counseling services that promote both housing and medical stability

Maintains confidentiality of client information and data

Documents contact with residents providers and families; keeps resident files current

Prepares reports regarding service provision and service plans by governing bodies

Coordinates with the Supportive Housing Supervisor or Director of Housing Services for completion of annual reporting requirements as outlined by PHFA

Assesses counsels recommends and/or resolves resident issues impacting residents personal life health and wellbeing and refers residents to suitable community services and resources as appropriate

Attends biweekly supervision with the Director of Rapid Rehousing & Case Management

Works with the property management team to maximize longterm placement

Maintains all participants electronic records files monthly reporting and yearly PHFA reports

Empowers residents to meet their own needs through education training and accessing services for themselves

Provides general assistance and advocacy related to supportive and social services to all residents; provides uptodate information and clarification regarding programs such as Medicare Medicaid entitlements and formal supportive and social services

Develops and maintains linkages with community resources such as the Area Agency on Aging (AAA) and the PA Link to Aging and Disability Resources to remain current regarding information and services available to address resident needs

Refers and links residents to supportive services available in and provided by trusted partners/resources in the general community (such services may include but are not limited to: case management; personal assistance; homemaker services; mealsonwheels/congregate meal provision; transportation; counseling; visiting nurse; preventive health screening/wellness training; and legal advocacy)

Maintains ongoing assessments of participants/families to ensure adequate quality of care for presenting issues

Assists tenants with employment and vocational search or other benefit source (i.e. supplemental income or social security benefits etc.

Coordinates and or conducts quarterly workshops with various topics (i.e. health; preventative medicine; physical exercise; healthy eating; healthy living; budgeting/financial identity protection; utility assistance; nutrition; heart disease; sexuality; and senior behavioral health issues including anxiety depression and safety)

Conducts employment and training outreach activities by phone inperson and/or email to build relationships answer questions and create partnerships

Identifies potential community resources employment and training placement opportunities and recruitment of new stockholders

Develops and maintains strong relationships with community resources employers and training programs

Seeks out donors for services and donations; coordinates inkind donations activities as identified

Performs other duties needed to help drive the organizations vision fulfill the mission and abide by the organizations values

Tenancy

Provides landlordtenant education and support to participants

Acts as a liaison between the landlord and participant to mediate tenancy issues

Provides fair housing education to landlords and program participants regarding the rights and responsibilities under local state and federal laws

Financial

Collaborates with property management to complete annual rental recertification

Provides financial education through linkages and referrals to budgeting and financial management

SKILLS:

Strong written communication skills

Exceptional understanding of the health system communitybased organizations and partners in designated service area(s)

Experience successfully managing competing timelines

Ability to establish priorities

Ability to work both independently and in a team environment to meet objectives with minimal supervision

Excellent problemsolving conflict resolution and time management skills

Excellent people skills and ability to effectively interface with partner organizations and community residents

Knowledge of local community resources

Advocacy counseling and/or coaching skills

Familiarity with the behavioral and medical health needs of individuals aged 55 and their families

Techniques for dealing with a variety of individuals from various socioeconomic ethnic and cultural backgrounds

Best practice approaches to working with individuals aged 55 and their families

Detailoriented with excellent organizational skills

Proficient in Microsoft Office suite

QUALITIES:

The Supportive Housing Coordinator position requires an ability to work in a complex and nontraditional human service setting with a diverse population. A combination of education and experience that results in knowledge of the human service system and experience working with persons with disabilities and the elderly is essential.

Hardworking and dependable

Ability to demonstrate flexibility and creativity with regard to programmatic requirements and changes based on special population needs

Demonstrated the ability to show resilience amidst loss grief and upset

Ability to step back and analyze things objectively

QUALIFICATIONS:

Associate degree in human services social work or a related field required; Bachelors degree preferred

Minimum of 3 years of experience in public health or social servicerelated work

Minimum of 3 years of experience working with groups couples and families

Minimum of 3 years of experience working with diverse populations lowincome individuals and families individuals from different religious backgrounds and the senior population

Minimum of 3 years of experience in advocating for clients to help them identify risk reduction strategies

Strong knowledge of HIV disease treatments and substance abuse issues

Strong oral and written communication skills

Counseling and psychosocial experience

Crisis intervention skills

Must be able to travel to Supportive Housing program sites

SALARY GRADE: 15

PHMC is an Equal Opportunity and EVerify Employer.

Required Experience:

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