Finance Support Officer Appointees Deputies
Finance Support Officer Appointees Deputies
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Job Description
The Service & Team
We have an opportunity for an enthusiastic and motivated individual to join the Appointee & Deputy Team as a Finance Support Officer.
The Appointee & Deputy team are a dynamic and friendly team within Care & Wellbeing. The team supports approximately 700 vulnerable adults within Adult Social Care that do not have the capacity to manage their personal finances.
The role
Our Finance Support Officers manage personal finances for people who have been assessed to lack the capacity to do this for themselves using our client management system Caspar.
This includes management of incoming benefit entitlement and outgoing financial commitments such as utility payments personal spend and costs towards care and support using the NatWest systems Bankline and Client Monies Service to facilitate payments.
The role involves frequent communication with the people that we support care providers Cornwall Council services the Department for Work and Pensions (DWP) and the Court of Protection (COP) and other external agencies by telephone email and face to face contact.
You must be able to demonstrate compassion and tact for the people that we support and remain calm and focused under pressure.
You will be expected to attend County Hall in Truro each day for up to the first two weeks for your induction and will then attend the office a minimum of once per week going forward until you have completed your probationary period with adequate notice given for additional inperson attendance as and when it is required.
This is a public/customerfacing role where the statutory English language requirement for public sector workers applies.
This position will be subject to an enhanced criminal record disclosure check.
What youll need to succeed
The role will require a high level of contact with customers and the applicant will need to demonstrate excellent communication skills both verbal and written.
The applicant should also show attention to detail be able to work on their own and as part of a teamunderstanding your individual contribution towards team goals.
You must have a good level of literacy and numeracy skills that can demonstrated by GCSEs grades 94 (AC) in Maths and English or relevant work experience.
You should have experience in the use of Microsoft Office including Outlook Word and Excel and have experience of diary management prioritisation and problemsolving skills.
Knowledge of Appointeeships & Deputyships is desirable but not essential as full training will be provided to the successful candidate.
The most important attribute is a cando attitude and the desire to learn and enhance your existing skills.
What youll get in return
Cornwall Councils ambition is to be an employer of choice a high performing Council and a learning organisation. We commit to providing a reward and benefits package to attract motivate and reward our employees. We offer a range of flexible working options to our staff. This helps provide our employees with a greater work/life balance. Whilst still ensuring that service needs are met.
Our core employee rewards and benefits include:
- a competitive salary
- a defined benefit pension scheme based on your career average earnings. This includes the option for extra voluntary contributions
- a generous annual leave entitlement with the potential to purchase additional leave.
- national awardwinning employee health and wellbeing programme
- an employee benefits scheme giving employees access to a wide range of discounts to local and national goods and services.
Additional Information
The full role profile is attached here.
To learn more about the role please contactDan Warner or Nicola Churchill Appointee & Deputy Team Finance Support Managers by emailing or .
Application Process
Please attach a supporting statement to your application you can add your Education & Qualifications details manually using the application form timeline or you can upload your CV. Remember to demonstratewhy you are suitable against each of the points marked as Application on the Role Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience which clearly illustrates what you did and the effect it had. Guidance on how to complete your application can be found here The application process.
Please note that applications cannot be edited after they have been submitted please contact if you have any queries or require assistance with your application.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
