Customer Support Representative Fully Remote
Customer Support Representative Fully Remote
Posted on :
14-04-2025
Employer Active
1 Vacancy
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Job Description
Anagram is the ultimate insurance billing platform for eye care providers. Combining instant eligibility and benefit verifications patient responsibility calculation claims management payment posting and more Anagrams allinone revenue cycle management solution is designed to save providers time and money and free doctors to deliver the best care for their patients. Our mission is to simplify insurance and its working: over 2000 eye care professionals rely on Anagram to manage their insurance billing.
Founded in 2014 Anagram is the largest and fastestgrowing insurance billing platform for eye care providers in America and processes hundreds of millions of dollars each year.
Whats in it for you
As a Customer Support Representative youll join our dynamic Customer Support team dedicated to guiding teaching and supporting our customers in using Anagrams innovative platform. Youll be the friendly knowledgeable face of Anagramdelivering exceptional service and building strong relationships with healthcare providers. This role is ideal for a proactive selfstarter who thrives in a collaborative environment. Your contributions will have a direct and meaningful impact on our business and the healthcare providers we serve.
What Were Looking For:
- 13 years of experience in a customer service or support role
- A team player with a positive cando attitude
- Strong communication and active listening skills
- Excellent problemsolving abilities
- Comfortable managing multiple tasks in a fastpaced environment
- Patient and empathetic when handling challenging cases
- Quick to learn and comfortable using a variety of tools including but not limited to: Intercom Slack HubSpot & Google Workspace
What Youll Do:
- Provide timely accurate and empathetic support to customers via chat and email
- Understand and identify customer needs guiding them through specific features and functionalities
- Maintain and update internal knowledge bases and customer records
- Share updates about new features improvements or processes with customers
- Collaborate crossfunctionally with other teams to ensure a smooth customer experience
Bonus points!
- Passion for healthcare and improving the patient/provider experience
- Previous experience at a SaaS company or within a fastgrowing startup
- Knowledge of Medical Insurance Terminology
Anagram offers employees:
Industryleading compensation including salary and equity ownership
MacBook monitor and all the technologies you need to succeed
Medical & Dental Insurance
401k
Fastpaced startup environment
Remote first company
Anagram is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable laws regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process please email your request to
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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