Location: This position is fulltime 40hours/week) MondayFriday in a typical office environment. You will work an 8hour shift scheduled during our normal business hours of 8:00AM5:00PM. It may be necessary given the business need to work occasional overtime. You may be required to travel between buildings. This role is located at 17 Technology Circle Columbia SC 29203.

What Youll Do:

• Facilitates varying levels of technical and nontechnical training for both new hire and existing staff and/or teams. Effectively manages the training environment to ensure compliance to organizational policies while delivering new employee orientation jobspecific companyspecific elearning and other training solutions. Evaluates learner performance and effectiveness through the administration of varying testing methodologies. Communicates effectively with the applicable customer and/or manager related to both learner and course progression towards meeting expected outcomes.

• Conduct assessments to identify the performance skills knowledge and information required for a desired training program. Design and develop training solutions and materials that meet the intended need and learning outcome(s) for each targeted audience. Enhance and evaluate training effectiveness through the redesign and revision of existing training courses curricula and materials in order to fill learning gaps identified through various feedback methods. Demonstrate effective communication and collaboration to partner with Subject Matter Experts (SMEs) trainer peers and others to achieve highquality instructional materials.

• Provide support to training support areas to include processing work to maintain subject matter knowledge attend Operations team and Workgroup meetings partner with areas to identify performance gaps and proactively develop training plan objectives.

• Maintain/Verify Training Systems access and other administrative functions.

To Qualify for This Position Youll Need:

• Required Education: Bachelors degree

• Degree Equivalency: Two year degree plus 3 years related training insurance or related work experience OR Five years training insurance or related work experience.

• Required Work Experience: One year training insurance and/or related work experience required

• Required Software and tools: Microsoft Office.

• Required Skills and Abilities:

• Strong verbal and written communication and human relations skills.

• Ability to develop strong research planning and data gathering skills.

• Ability to design and develop to create outputs in various methods.

• Strong organizational skills necessary to schedule prioritize and complete work assignments.

• Ability to become an SME for multiple lines of business and job functions.

• Able to acquire an understanding of the complex technical environment of the organization.

• Understand Adult learning principles and appropriate learning development methodologies.

• Ability to deliver training classes to 1 to 50 plus individuals.

• Dependable responsible and has the ability to work independently with little to no management intervention.

Required Licenses and Certificates:

• Ability to complete area required training certification programs within 1 year and/or ability to receive internal competency verification on area specific curriculum within 1 year (area specific).

Preferred Qualifications

• Durable Medicare Equipment (DME)

• Experience in training in individuals in a call center or customer service environment (strongly preferred).

• Call center experience.

• Bachelors degree any major.

• Ability to use complex mathematical calculations.

• Analytical or critical thinking skills.

• Knowledge of Access PowerPoint.

• Training Specialist certification as required by area training department prior to teaching any course.

Our Comprehensive Benefits Package Includes The Following:

We offer our employees great benefits and will be eligible to participate in the benefits the first of the month following 28 days of employment.

• Subsidized health plans dental and vision coverage

• 401k retirement savings plan with company match

• Life Insurance

• Paid Time Off (PTO)

• Onsite cafeterias and fitness centers in major locations

• Education Assistance

• Service Recognition

• National discounts to movies theaters zoos theme parks and more

What We Can Do for You:

We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills advance their careers and contribute their unique abilities to the growth of our company.

What To Expect Next:

After submitting your application our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements.

We participate in EVerify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer.

Some states have required notifications. Heresmore information.

Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age race color national origin sex religion veteran status disability weight sexual orientation gender identity genetic information or any other legally protected status. Additionally as a federal contractor the company maintains Affirmative Action programs to promote employment opportunities for minorities females disabled individuals and veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.

If you need special assistance or an accommodation while seeking employment please email or callext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a casebycase basis.